Lara Fowlie

Experienced operations, sales, and customer-service professional with a strong background in auctioneering, retail management, events coordination, and call centre leadership. Demonstrated ability to manage teams, drive sales, and maintain high service standards in fast-paced environments. Entrepreneurial and solutions-focused, with proven experience in business ownership, client relationship management, and operational efficiency.

Owner - THRIFT Market Store (Self-Employed)

(2024-01)

• Manage boutique selling curated pre-loved clothing
• Source merchandise and manage inventory
• Handle customer sales and build repeat-client relationships
• Perform cash handling and reconciliations
• Manage marketing and promotions

Auctioneer & Sales Consultant - Goodrich Auctioneers

(2021-01 - 2024-12)

• Conduct live auctions and manage full sales processes
• Maintain client relationships and key accounts
• Source stock and support marketing initiatives
• Manage stock distribution and inventory control
• Balance cash and EFT transactions

Restaurant Manager - Rim & Rubber Restaurant

(2017-01 - 2018-12)

• Managed daily restaurant operations and supervised staff
• Ensured customer satisfaction and service quality
• Handled opening/closing procedures and cash-ups
• Coordinated private functions and events

Owner / Call Centre Manager - All Services (Pty) Ltd

(2011-01 - 2017-12)

• Managed team of 16 call centre agents
• Oversaw payroll, scheduling, and performance
• Handled dispute resolution
• Led marketing and business development
• Maintained service delivery standards

Freelance Auctioneer - Various Auction Houses

(2006-01 - 2010-12)

• Conducted auctions and supervised floor operations
• Managed stock sourcing and lot allocation
• Performed auction administration
• Maintained client and inventory records

Receptionist / Secretary - Dr S. Winterstein – Urologist

(2001-01 - 2006-12)

• Managed appointments and switchboard
• Typed medical reports and handled administration
• Managed stock control and payments
• Coordinated seminars and events

Events Secretary / Product Manager Assistant - Pharmacia

(1996-01 - 2001-12)

• Organised conferences and product launches
• Provided administrative support to product management
• Coordinated event logistics

Supervisor - Sun International

(1991-01 - 1996-12)

• Supervised gaming floor operations
• Resolved customer complaints
• Hosted public announcements
• Oversaw bingo lounge operations

Matric - Queensburgh Girls High School