Akho Moko
Monitoring Engineer | Systems & Infrastructure
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About
Monitoring Engineer and IT Infrastructure professional with experience supporting enterprise environments, monitoring servers, networks, applications and critical services. Strong background in Windows Server, Microsoft 365, Active Directory/Entra ID, networking, virtualization, backup and cybersecurity. Skilled at proactive alert monitoring, incident triage, root-cause analysis, escalation, performance troubleshooting and maintaining service availability.
Comfortable working in SLA-driven environments and collaborating with infrastructure, network, security and application teams.
Experience
Monitoring Engineer / Systems Administrator - VWSA - Kariega
(2018-01)
- Monitor infrastructure dashboards, alerts, logs and service health across servers, network devices, applications and critical IT services.
- Investigate alerts relating to CPU, memory, disk capacity, service availability, network latency, packet loss and system performance.
- Perform first-line and advanced troubleshooting, identify probable root causes and escalate complex incidents to the appropriate technical teams.
- Monitor Windows Server environments and investigate Event Viewer, service, application and performance-related issues.
- Track network availability and troubleshoot DNS, DHCP, VLAN, VPN, firewall and connectivity problems.
- Monitor virtual machines and host resources in VMware/Hyper-V environments, including CPU, memory, storage and VM availability.
- Validate backup jobs, investigate failed backups and coordinate recovery or remediation actions where required.
- Respond to infrastructure incidents according to SLA priorities, document actions taken and maintain accurate incident records.
- Prepare operational reports covering incidents, recurring alerts, availability, capacity and outstanding infrastructure issues.
- Maintain monitoring thresholds and alert rules to reduce false positives while ensuring critical events are escalated promptly.
- Work with infrastructure, security, application and vendor teams to restore services and prevent repeat incidents.
Desktop / Computer Tutor Technician - NBSDA Primary School - New Brighton
(2016-02 - 2018-10)
- Coordinating an IT desktop support Helpdesk
- Provided Level 1–2 technical support for users, desktops, laptops, applications, network services and peripherals.
- Assisting end users with software, hardware issues or requests and offer an over soldertraining when necessary
- Performed workstation deployments, software installations, account administration and troubleshooting of Windows environments.
- Install software and different devices, troubleshoot and resolve IT related issues forusers
- Co-ordinating third party maintenance and warranty repairs for different devices
- Manage and maintain documentation
- Prep and deploy new or loan laptops and PCs for the users and setup user profiles
- Install, configure, and troubleshoot network printers
- Troubleshoot Physical and Application Network layers
- Administering computer project
- Teaching computer studies to grade 4-7 learners
Education
National Diploma - Information Technology - Edu-Varsity (2016)
