Mahlodi Shebambo

Highly skilled ICT Specialist and Systems Administrator with experience managing enterprise infrastructure, cloud platforms, identity and access management, and endpoint security within Microsoft-centric environments. Proven ability to administer and optimize Windows Server, Microsoft Azure, Entra ID, Microsoft 365, Exchange Online, Intune, and Mimecast platforms while delivering exceptional technical support to both end users and executive stakeholders. Experienced in systems administration, virtualization, infrastructure hardening, vulnerability remediation, and modern endpoint management, with a strong focus on security, operational efficiency, and business continuity.

Recognized for solving complex technical challenges, driving technology improvements, and supporting secure, resilient IT operations. Holds industry-recognized certifications including Microsoft Azure Administrator (AZ-104), CompTIA Security+, Network+, and A+, and is currently pursuing an Advanced Diploma in Information Technology to further strengthen expertise in cloud and infrastructure technologies.

ICT Technician / Systems Administrator - Quality Council for Trades & Occupations - Pretoria, Hatfield

(2025-03)

• ICT Operations & Infrastructure Support: Manage and optimize enterprise server infrastructure (Active Directory, DNS, DHCP) and Hyper-V/VMware clusters.
• Security & System Maintenance: Execute system hardening and vulnerability remediation based on SIEM monitoring alerts to maintain complia
• IT Governance & Asset Management: Manage IT asset inventory, procurement, deployment, and retirement processes while maintaining detailed technical and operational documentation to ensure audit readiness and consistent service delivery.
• Business Continuity Support: Execute regular server failover operations and validate complex disaster recovery configurations to minimize potential business downtime and guarantee infrastructure resilience.
• Executive & VIP User Support: Provide level 2 technical support to 200+ end-users, including council members and executive stakeholders, maintaining high performance satisfaction levels.
• Identity & Email Infrastructure Administration: Administer Microsoft Exchange Online, Entra ID, and Mimecast environments, troubleshooting and resolving complex identity, access management, email security, and mail flow issues to maintain platform reliability, strengthen security controls, and support business operations.

Junior support engineer (NOC) - Three6five - Midrand, Riverview

(2023-08 - 2025-02)

• Network Monitoring & Assurance: Maintained continuous visibility over core customer network infrastructure; executed proactive health checks on latency and bandwidth allocation to prevent bottlenecking and maximize network uptime.
• SLA Lifecycle & Incident Management: Owned the end-to-end incident lifecycle within ticketing frameworks, conducting initial deep-dive diagnostic troubleshooting and creating comprehensive technical documentation to streamline resolution paths.
• Root Cause Analysis & Diagnostics: Analysed systemic alert trends to identify underlying infrastructure pain points while troubleshooting complex first-line routing configuration and customer connectivity faults.

Information Technology Intern - Gauteng Gambling Board - Johannesburg, Bramley

(2022-03 - 2023-07)

• Technical Support & End-User Assistance: Provisioned, deployed, and troubleshot hardware workstation endpoints, corporate software suites, and localized network peripherals to maintain optimal daily operational continuity.
• Directory & Identity Management: Managed User Lifecycle operations within Active Directory, securely executing user account provisioning, role-based access control assignments, and security group administration.
• Endpoint Management: Managed corporate endpoints using Microsoft Intune, implementing device compliance policies, security controls, and enterprise application deployments to enhance security, governance, and user productivity.

Advanced Diploma - Information Technology (NQF 7 In Progress) - Vaal University of Technology (2026-01 - 2026-12)

Diploma - Information Technology (NQF 6) - Vaal University of Technology (2021)