Akhona Mthuli

Customer service and sales professional with experience in service delivery, customer support, data capturing, record management and retail sales. Holds an N6 Certificate in Marketing Management. Experienced in handling customer queries, maintaining customer records, checking data accuracy and supporting daily operations. Brings strong communication, problem-solving, teamwork and attention-to-detail skills.

Service Delivery - Oaksure Financial Services

(2025-07 - 2025-12)

• Captured, updated and managed data, checking information for accuracy and completeness.
• Supported the tracking of operational action items and followed up on outstanding issues.
• Participated in daily operational meetings and monthly service-level agreement (SLA) review meetings.
• Checked documents and maintained records to support administrative control and compliance.
• Supported customer relations and conflict resolution as part of service delivery activities.
• Conducted quality assurance checks and reported experience with running QA tests on artificial intelligence

Marketing Management Intern - Oaksure Financial Services

(2024-01 - 2025-06)

• Supported marketing and promotional activities and assisted customers with registration and related processes.
• Maintained and updated customer databases and customer relationship management (CRM) tools.
• Built relationships with existing and prospective customers through networking and prospecting.
• Assisted with inbound and outbound calling activities and customer communication.
• Helped address customer issues and supported discussions about quotations and negotiations when required.
• Handled customer queries and helped ensure they were directed or resolved appropriately.
• Collected customer information and compared quotations to support business processes.

Seasonal Sales Agent - Footgear - Maponya Mall

(2023-09 - 2023-11)

• Assisted customers with choosing suitable footwear and answered product questions politely.
• Explained sneaker brands and product features to help customers make informed choices.
• Promoted related products, including socks and shoe-cleaning packs, through upselling and cross-selling.
• Worked toward daily and weekly sales targets.
• Helped maintain attractive product displays and supported visual merchandising.
• Provided friendly and efficient customer service in a busy retail environment.

N6 Higher Certification - Marketing Management - Central Johannesburg TVET College, Parktown Campus (2022 - 2023)

Diploma Pass - Thaba-Jabula Secondary School, Soweto (2014 - 2018)