Mohau Makamu
Customer Support | Client Coordination | Service Delivery
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About
Customer Support and Client Coordination professional with 10+ years of experience in telecommunications, ISP operations, service delivery, order fulfilment, CRM, SLA management, stakeholder engagement and customer success. Proven ability to manage customer enquiries across phone, email, chat and social media while coordinating installations, resolving escalations and ensuring excellent customer experience.
Experience
Project Coordinator - MTN South Africa
(2024-09)
- Coordinate customer technology orders, liaise with FNOs and suppliers, manage customer enquiries, resolve escalations, maintain SLA compliance, update CRM systems and produce operational reports.
Project Specialist FTTH - VOX Telecom
(2022-07 - 2024-09)
- Managed customer installations, appointments, escalations, complaints, order fulfilment, migrations, upgrades, cancellations and stakeholder communication.
Tier 2 Technical Support - Cell C ISP
(2018-07 - 2021-12)
- Provided second-line customer support, troubleshooting, fault management, remote support and customer communication.
Technical Support - DSG
(2016 - 2018)
- Delivered first and second-line support, technician coordination and incident management.
Customer Service Representative - AEGIS
(2015 - 2016)
- Handled inbound customer support, billing enquiries, fault logging and complaint resolution.
Education
Bachelor of Commerce - Information and Technology Management - MANCOSA
Applied Project Management - UNISA
