Akhona Ngilana

Results-driven BI Analyst with over 4 years of experience in business intelligence and application development, expert in MS SQL and Power BI. My key achievements include enhancing decision-making visibility and operational performance by 15% through interactive Power BI dashboards and automating reporting processes, saving over 40 hours monthly. Seeking a Microsoft Power BI Developer position at your company, where I can leverage my business intelligence and data analytics skills to support your mission of transforming data into actionable insights for clients within the financial and banking sectors.

Bi Analyst at Teleperformance (2026-01 – Present)

• Developed interactive dashboards and reports using Power BI.
• Analyzed data to identify trends and aid decisions.
• Built and maintained data models and visualizations. Translated business needs into reports.
• Conducted data validation and quality checks.
• Automated reports to boost efficiency.
• Extracted, transformed, and loaded (ETL) data from multiple sources.
• Prepared and presented insights to stakeholders.

Software Developer at Nurture Brands (2025-06 – 2025-12)

• Heightened app revenue by 20% by developing customized solutions using Microsoft Power Platform.
• Assisted team with tested and modifying forms, reports and basic data workflows.
• Collaborated with SharePoint, Microsoft lists, power BI to help improve internal reporting.
• Gained exposure to SQL Server by learning to view and understand database tables and structures.
• Observed how Syspro ERP integrates with business operations; assisted in understanding how tables and data link to reporting.
• Improved understanding of how business systems connect and how data flows between them.

Application Development Analyst & Integration Analyst at Transnet National Ports Authority (2023-03 – 2025-03)

• Designed and deployed interactive Power BI dashboards, enhancing decision-making visibility and operational performance by 15% for executive leadership.
• Led a team to build a custom SLA management application with Power Apps, standardizing contract tracking and improving SLA compliance by 15%.
• Enhanced data synchronization across business units through improved integrations between SAP and non-SAP systems using EDI/API.
• Automated manual reporting processes, resulting in over 40 hours/month saved in data preparation.
• Conducted UAT sessions with stakeholders to ensure alignment of product delivery with end-user expectations.
• Created workflow models and BPMN diagrams to document and optimize end-to-end business processes.
• Established and maintained secure EDI connections with multiple vendors, enabling seamless digital communication.

Desktop Analyst || Business Analyst at Transnet National Ports Authority (2022-07 – 2023-02)

• Resolved hardware, software, and network issues for desktop users, collaborating with server and network teams for comprehensive incident management.
• Conducted interviews and workshops to gather and validate business requirements, ensuring alignment with stakeholder needs through BRDs, use cases, and user stories.
• Identified business process and tech improvements via gap analysis. Collaborated with developers and testers on requirement traceability.
• Led change management efforts by developing training materials and conducting user sessions to facilitate smooth transitions.
• Utilized Microsoft Power Platform tools to develop prototypes and proof-of-concepts, gaining stakeholder approval for proposed solutions.

Honours in bpm & Enterprise Systems – University of Cape Town (2025-01)

Advanced Diploma in Information Technology in Applications Development – Walter Sisulu University (2021-01 – 2023-12)

National Diploma in Information Technology – Walter Sisulu University (2017-01 – 2020-12)

Matric – Marelane Secondary School