Treatment coordinator
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Patient-oriented Dental and Admin.
Assistant bringing over 15 years'
experience in fast-paced dental practices.
Highly skilled in preparing patients for examinations, assisting with chairside procedures and educating patients on oral hygiene and care. I'm also experienced in providing admin. support service for the entire practice management value chain.
Exceptional written and oral communication skills.
Handled client correspondence and internal communications in professional manner.
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Answered and managed incoming and outgoing calls while recording accurate messages.
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■ Directed incoming mail, interoffice messages and packages to office recipients.
■ Helped less experienced staff manage daily assignments.
■ Updated client correspondence files and noted additions in file index.
Managed information on company databases for different organisational activities to track history and safeguard accurate information.
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■ Greeted visitors and appropriately directed to designated areas.
Answered phones and performed clerical office functions to address queries,
concerns and issues, escalating complaints to management.
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Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.
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Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
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Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
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Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
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Processed expense claims and invoices, ensuring accurate financial records and timely payments.
Higher Certificate in Dental Assisting Dentistry
Cape Peninsula University of Technology - Cape Town, South Africa
Skills for Success, Dale Carnegie Course
Town - Cape Town, South Africa
Cape Town High School - Cape Town, South Africa
