Albert Kanku

Network Engineer | Network Operations Engineer | Unified Communications Engineer with a decade of enterprise experience supporting Cisco network infrastructure and telecommunication across 1,000+ sites. Skilled in Cisco routing & switching, LAN/WAN, TCP/IP, VLANs, wireless, Fortinet security and network troubleshooting, with strong experience in network operations, technical support, managed services, service delivery, infrastructure projects, incident management and vendor & service provider's coordination.

Senior VoIP Engineer | Unified Communications Engineer - Clicks Group Ltd | Nebula Telecoms

(2023-10 - 2026-02)

• Provided Tier 2 support for enterprise telecommunications and network infrastructure, ensuring high availability and business continuity.
• Administered Cisco CallManager (CUCM v15) supporting more than 1,000 users.
• Supported a nationwide enterprise environment across 994 stores, 791 pharmacies, 5 branch offices and 3 distribution centres.
• Planned and executed infrastructure changes through CAB and Steering Committee approval processes.
• Managed Cisco CallManager rollouts, firmware upgrades and branch infrastructure deployments.
• Performed SIP troubleshooting using Oracle SBC 3900 (SIP Gateways) monitoring and trace tools.
• Collaborated with internal teams, vendors and service providers to resolve critical infrastructure incidents.
• Delivered infrastructure projects from planning through implementation and operational support.

Unified Collaboration Specialist | Network Engineer | Network Operations Engineer - Clicks Group Ltd | Nebula Telecoms

(2021-05 - 2023-09)

• Supported enterprise network operations across a national multi-site retail infrastructure.
• Installed, configured and supported Huawei S5700 enterprise switches.
• Performed proactive network monitoring using SolarWinds, PRTG and Observium & vendor tools.
• Supported 3 Cisco Unified Contact Centre Express (UCCX) contact centres.
• Led wireless migration and cutover from Cisco 5500 to Catalyst 9800 Series Wireless Controllers.
• Managed FortiGate firewall requests, VPN connectivity configuration and FortiAnalyzer troubleshooting.
• Investigated network incidents and performed Root Cause Analysis.
• Coordinated with vendors and service providers to restore network connectivity.
• Supported 3 Yealinks video conferencing and collaboration platforms across enterprise locations.
• Assisted with branch network rollouts and infrastructure implementations.

Technical Support Specialist | Managed Network & Voice Services - Clicks Group Ltd | Nebula Telecoms

(2016-01 - 2021-04)

• Installed, configured and supported more than 1,000 Cisco LAN switches (SG300, SG350, Catalyst 1300 & Catalyst 9200L Series) across the enterprise environment.
• Supported Cisco routing and switching infrastructure across retail stores, pharmacies, branch offices and distribution centres.
• Diagnosed and resolved Layer 2 and Layer 3 network connectivity issues.
• Supported LAN/WAN connectivity and restored critical services during outages.
• Managed incident, problem and service requests within agreed SLA targets.
• Coordinated with telecommunications providers, ISPs and third-party vendors to resolve service disruptions.
• Supported NEC PABX SV9100 prior to migration to Cisco Unified Communications.
• Assisted with infrastructure deployment projects including LAN switching, VoIP migration, wireless networking and branch office rollouts.

Higher Certificate - Information & Communication Technology (ICT) - Cape Peninsula University of Technology (CPUT)