Tshepo Molefe
Cyber security
Talent
Cape Town, City of Cape TownMember since April 26, 2023
Cyber securitySIEM monitoring & incident responseThreat detection & threat huntingLog analysis (network, host, application)Security incident handling & escalationNetwork monitoring & troubleshootingTCP/IP, routing & switchingInfrastructure & performance monitoringSLA managementLinux administrationJira (ticketing systems)ServiceNow / ITSMSQL Server security auditsPatch managementEncryption & firewall implementationAccess control & password policiesRoot cause analysis (RCA)Technical documentationClient communicationIncident ManagementLeadership & Operations
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Cyber securitySIEM monitoring & incident responseThreat detection & threat huntingLog analysis (network, host, application)Security incident handling & escalation
About
I have a passion for cyber security. I am a friendly person. I am team player. I have the ability to work under pressure. I willing to learn new technologies.
Experience
Network Operations / Security Engineer - Sintrex
(2019-10)
- NOC & Monitoring
- Monitor and maintain network and system infrastructure across multiple client environments (24/7 operations)
- Respond to alerts, alarms, and anomalies while ensuring SLA compliance
- Perform system administration and maintain monitored asset databases
- Conduct health checks and compile performance reports
- Troubleshoot hardware, software, and environmental issues
- Log, track, and resolve incidents using ITSM/ticketing systems
- Perform root cause analysis and implement corrective actions
- Maintain detailed documentation and improve knowledge base articles
- SOC & Security Operations
- Act as an initial point of contact for SOC operations
- Investigate network, host, and log-based security events
- Handle and escalate security incidents
- Proactively identify threats across client environments
- Assist in threat hunting and detection improvements
- Support 24/7 shift operations and workload distribution
- Mentor L1 and L2 engineers
- Assist in managing escalations and priorities
- Communicate technical findings to clients
- Security & Compliance
- Improve asset protection and threat detection
- Support business continuity by minimizing downtime
- Contribute to compliance and audit readiness
- Database Security
- Conduct SQL security audits
- Enforce password policies and access controls
- Apply system updates and patches
- Implement encryption and firewall protections
Technical Support / Service Desk Analyst - Graylink
- Provided end-user technical support and resolved inbound issues
- Managed and tracked tickets using Jira
- Acted as liaison between users and development teams
- Reported bugs and system issues
- Participated in testing and QA cycles
- Executed test cases and reported defects
- Maintained knowledge base documentation
Education
Course - CompTIA A+ - IT Academy
Course - CompTIA Network+ - IT Academy
Course - CompTIA Security+ - IT Academy
Course - Server Administration - IT Academy
Course - Cyber Security - IT Academy
Course - Cyber Security - Cisco Networking Academy
Skills
Cyber security
