Alcinda Hendricks

Seeking to leverage over a decade of experience in the Beauty industry within a dynamic setting where my profound skills in Sales and Marketing can be optimally applied.

Retail Store Assistant at HOBO Collection Morningside (2024-06 – Present)

• Visual Merchandising
• Sales and Turnover
• Doing the banking
• Store Merchandising
• Stock Control
• In-house Stylist
• Styling for social media| Instagram

Property Practitioner at Engel & Volkers Property Group (2023-03 – Present)

• Selling property
• cold calling to get new listings
• setting appointments for viewings
• arranging photoshoots
• uploading my listings
• keeping all my buyers updated with new stock/ properties
• putting up boards in the area
• canvassing for new stock/ properties in the area

Beauty Advisor (2023-06 – 2023-03)

Meeting sales goals and providing personalized customer service, with an amicable and encouraged style catalogue of unique skin care and cosmetic products through proper demonstration including performing makeovers.

Student Advisor at Mancosa University (2021-12 – 2022-05)

• Selling Education courses at varsity level

Salon Manager at Kavanaghs Hair and Beauty (2020-10 – 2021-12)

3 days a week

• Answering the Phones
• Making Bookings for the Stylists
• Selling products doing the cash up at night

Boutique Manager at Catwalk International (2020-10 – 2021-12)

2 days a week

• Window dresser
• Merchandising

Marketing Manager at International Academy of Health and Skincare (2011-05 – 2020-03)

• Calling Schools and arranging presentations
• Calling students and making appointments
• Calling students for open day and booking them
• Taking the students around the International Academy
• Assisting with interviews and consultation
• Doing presentations at the schools, presenting the International Academy
• Selling the courses the Academy has to offer
• Giving career guidance to new and existing students
• Via all social media platforms
• Responding and initiating dynamic customer interactions
• Managing a team of two marketing executives
• Responsible for all digital marketing and handling all digital advertising, posting of Google and Gumtree adds
• Above the line marketing and below the line marketing
• Online Sales

Promoter at Isilumko Media (2011-03 – 2014-06)

• Promoter of various cosmetics brands in various retails stores e.g.: Edgars, Clicks and Foschini
• Promoting Rimmel Cosmetics, Maybelline Cosmetics, Loreal Cosmetics and Excellence Hair Crème, Nailene, Sally Hansen, Essie (nail polish brands) and Elizabeth Arden
• Doing makeovers in the store
• Skin analysis & Facials
• Consultations and selling the product
• Setting up the consultation area
• Going up to customers and selling face to face
• Doing manicures and pedicures

Customer Relations Manager at Teleperformance Cape Town (2010-01 – 2010-12)

• Logging, solving and assisting the client with the complaints
• Place orders for new equipment (PC, laptops, etc)
• Maintaining good customer relations and feedback
• Reporting and administration, E-mail correspondence
• Assumption of extra tasks

Telesales / Customer Service Consultant at Selldirect Marketing (2009-06 – 2009-12)

Same duties as below

Outbound Call Centre Agent at Revolve Personal Advisors (2009-01 – 2009-06)

• Selling all forms of insurance via the phone
• Preparing Quotes and Giving sound financial advice

Showroom Sales Assistant at Fereira's Décor World (2008-07 – 2008-12)

• Doing interior decorating within the store
• Selling sanitary ware

Senior Sales Consultant at Slate Fashion Boutique (2008-02 – 2008-07)

• Selling females fashion clothing & Window Dressing
• Doing the banking, Petty cash duties & Stocktaking

Beauty Advisor at Lancôme Edgars V&A Waterfront (2007-11 – 2008-02)

• Assisting the client with various beauty and body requirements
• Appointment bookings for the salon, Facials and makeovers
• Maintaining good customer relations and scheduling follow-ups
• In store product launches, promotions and special events
• Maintenance of customer records and filing

Outbound Call Centre Agent at Selldirect Marketing (SDM) (2005-01 – 2007-11)

• Selling cell phone contracts via the telephone

Life Insurance Broker at Metropolitan Brokerage Services (2004-01 – 2004-12)

• Selling all forms Life Insurance

Outbound Call Centre Agent at Metropolitan Life & DFS (2003-01 – 2003-12)

• Selling all forms of Life Insurance

Matric Certificate – Garlandale High School (1999)

Diploma in Hairdressing – Cape College

Diploma in IT – Stanford Business College

Credits in Fais & Fica – Damelin School of Business

Training in Beauty and Cosmetics – Lancôme

Certificate in TV Presenting – City Varsity