Alfonso September

I am currently a Cyber Security Engineer for a company called Nclose.

Throughout my career, I have been gaining experience with support, customer service, SLAs, ticketing systems and various technologies. I have studied and obtained a higher certificate for Information Systems and Network Engineering as well as a Bachelor' degree in IT. I believe that I do have the skills and the knowledge to be a success as well as adapt to any environment that I am placed in.

I consider myself a quick study. Respect and positivity are my greatest assets, as well as my ability to learn. I am a interpersonal person and can work quite well within a team and with people.

I am happy with where I am currently and my reason to find a new company to work for, would be to find growth in my career.

Internet Cafe (Assistant) – June to November 2011

• Casual opportunity during high school
• Customer service
• Assistance with print jobs, maneuvering through the internet as well as documentation on Microsoft Word and Excel.
• Reason for leaving. - This was a temporary position.

• Customer Support.
• Point-of-sales System set-up troubleshooting
• Network Printer set-up and troubleshooting
• Network Connectivity troubleshooting
• Reason for leaving - Company suffered under covid-19

Spinnaker Software (Upgrade and User Assistance Technician) – September 2020 to February 2021

• Support for in-house software
• Customer Support
• Ticketing system and SLAs
• Point-of-sales software upgrades, remote support and troubleshooting.
• Database management, maintenance and upgrading.
• Phone Etiquette.
• Basic network remote troubleshooting
• Reason for leaving - Company revolved its own in-house software. This made growth in other aspects of my career impossible.

Nclose (Cyber Security Engineer) March 2021 to Current

• Customer Support
• Ticketing system and SLAs
• Phone Etiquette.
• Basic network remote troubleshooting
• Firewall Management (Palo Alto and Fortigate)
• Web Proxy Management (Forcepoint)
• VPN Support (Global Protect)
• Reason for wanting to leave – I am currently happy here but I do desire growth

Boston Private High School 2014

Matric Certificate 2014

Matriculated with achieving the minimum requirements for admission to a bachelor’s degree, diploma, or higher certificate.

CTI Durbanville (Now known Eduvos Durbanville)

Higher Certificate in Information Systems/Network Engineering 2016

Completed a course known as MLM at CTI Durbanville. A course known as a self-study course, where students study at their own pace. Upon finishing this course, a Higher Certificate in Information Systems (Network Engineering) was achieved.

Eduvos Durbanville

Bachelor of Science Degree - Information Technology 2021

Upon finishing this course, Bachelors of Science in Information Technology degree was achieved.