Alice Twala

Dedicated and goal-driven customer service and call centre professional with over 5 years of experience in inbound and outbound operations, sales support, data capturing, and client relations. Known for strong communication skills, reliability, and the ability to thrive in fast-paced environments. Passionate about delivering excellent service, solving problems, and contributing meaningfully to organizational goals.

Call Centre Agent - Platinum Life

(2020-01 - 2022-12)

• Handled inbound and outbound policy-related calls with professionalism and accuracy
• Provided production information, handled customer queries and processed client details efficiently
• Achieved daily and weekly performance targets consistently
• Assisted in upselling and cross-selling insurance products

Community Liaison Officer (CLO) - Afri-City Summit

(2015-11 - 2015-12)

• Acted as a link between communities and project representatives
• Coordinated community communication and event logistics
• Assisted with data capturing and reporting

Promoter - Expressive

(2014-01 - 2015-10)

• Promoted brands at events and retail locations
• Engaged customers and provided product demonstrations
• Assisted in lead generation and customer queries

Events Coordinator - C2D Events

(2012-01 - 2013-12)

• Coordinated event logistics including registration, setup and client communication
• Assisted with planning and execution of corporate and public events
• Managed administrative tasks and data capturing

Customer Service Officer & Data Capturer - Gin - pal Energy

(2011-01)

• Entered customer data accurately into internal systems
• Assisted clients with product queries and service information
• Provided administrative support to operational teams

Grade 12 (Matric) - English, Afrikaans, IsiZulu, Business Economics, Geography & Biology - Mitzvah School - United Sisterhood (2003)