Sandiswa Xintolo

Reliable and customer-focused professional with over 4 years of experience in call centre, sales, and telemarketing environments. Skilled at handling high call volumes, resolving customer complaints, and consistently meeting targets. Seeking a call centre position where I can apply strong communication and problem-solving skills to deliver excellent customer service.

Telemarketer - Homechoice

(2025-08)

• Handle inbound and outbound calls promoting e-commerce and home appliance products to new and existing customers.
• Assist customers who are unable to complete orders online, guiding them through the purchase process by phone.
• Build rapport with customers to encourage repeat business and brand loyalty.

Customer Service Representative - Huntswood

(2022-09 - 2025-07)

• Supported the Esure car insurance campaign, assisting customers with policy renewals and account queries.
• Handled and resolved customer complaints professionally, aiming for first-call resolution.
• Maintained accurate records of customer interactions in line with company procedures.

Sales Agent - Intellicell

(2021-02 - 2022-04)

• Assisted customers who showed interest via the company website in cellphone contracts and fibre packages.
• Converted online leads into sales through effective telephone consultations.
• Introduced the company's products and services to new customers, contributing to business growth.

Grade 12 (Matric) - Bulumko Secondary School (2017)