Alison Ling

Energetic and customer-focused operations professional with over 20 years of experience in customer service, event coordination, workplace services, administration, and team leadership. Experienced in creating engaging experiences, coordinating events, managing logistics, and supporting diverse groups of people in fast-paced environments. Proven ability to build positive relationships, communicate effectively with a wide range of stakeholders, and deliver exceptional levels of service.

Strong organisational and presentation skills developed through coordinating employee engagement initiatives, wellness programmes, corporate events, inductions, meetings, and workplace activities. Recognised for professionalism, adaptability, problem-solving abilities, and a passion for creating memorable experiences. Certified in First Aid, Fire Marshal duties, and Emergency Preparedness, with a solid understanding of safety procedures and emergency response protocols.

Currently completing a Facilities Management qualification through the University of Cape Town.

Office Administrator Team Lead at DigiOutsource (2023-11 – Present)

Lead a workplace support team delivering high levels of customer service, employee engagement, and operational support in a fast-paced corporate environment.

• Lead, coach and motivate team members to deliver excellent service standards.
• Coordinate employee engagement initiatives and workplace activities.
• Manage stakeholder relationships across multiple business functions.
• Resolve customer queries and escalated issues professionally and efficiently.
• Support wellness programmes, team events, and employee experience initiatives.
• Coordinate operational schedules and allocate resources effectively.
• Promote a welcoming and positive environment for employees and visitors.

Office Administrator at DigiOutsource (2016-02 – 2023-11)

Provided customer-focused workplace services while coordinating events, wellness initiatives, meetings, and stakeholder communications.

• Coordinated company events, meetings, inductions, and engagement activities.
• Managed employee wellness programmes and wellness centre operations.
• Responded to service requests and provided excellent customer support.
• Coordinated transportation services and contractor relationships.
• Managed meeting room bookings and high-profile events.
• Assisted with onboarding activities and company inductions.

Receptionist at DigiOutsource (2015-01 – 2016-02)

Managed visitors, enquiries, switchboard operations, and event support. Assisted with meetings, company functions, and employee activities.

Facilities Management in Facilities Management – University of Cape Town (2025)

GCSE Equivalent – Allen Glen High School (1994)