Automotive industry professional
Send a job offer directly to this candidate
My background includes 30 years of proven accomplishment and progressive advancement in the automotive industry specialising in Service Operations and Customer Relations management. I have a strong reputation for leading, building, and developing proactive Service team across diverse regions to diagnosis, service and repair vehicles. Drive the service management operation at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records.
Decreased dealer productive costs by looking at infrastructure and reshuffling personnel to ensure dealers had optimal staffing requirements for their demand. Implement customer response strategies, resolving complaints and escalations. Drive, monitor and leverage KPI's to ensure success, manage the day-to-day operations, and lead continuous improvement across the center.
