Aluncedo Mzamane

A focused and results-driven individual with an excellent background in retail, customer service and administration. Committed to achieving and exceeding demanding targets and business objectives while remaining focused and providing an exceptional standard of service. Possesses excellent communication, organizational, and interpersonal skills, with the ability to multitask and perform effectively in fast-paced environments.

Passionate about providing outstanding service, contributing to business growth and continuously improving processes to enhance customer satisfaction and operational efficiency. A quick learner with a positive attitude, strong work ethic and a commitment to achieving organizational goals.

Stock Counting Clerk - Shoprite-Checkers Group

(2025-02)

• Conducting daily, weekly and monthly stock counts to ensure inventory accuracy.
• Capturing stock data accurately into the system and updating inventory records.
• Assisting with stock rotation and ensuring products are displayed correctly.

Deposits Consultant - Hollywoodbets

(2023-06 - 2024-06)

• Responding to customer's queries via voice and email.
• Allocating deposits to customer's accounts.
• Processing of withdrawal requests from branches.
• Ensure FICA process is adhered to.
• Ensure quality targets are achieved and queries are resolved timeously and at a point of call where possible.

Customer Service Representative - Webhelp

(2022-08 - 2023-04)

• Answering inbound customer calls in a professional manner and handling high call volumes while remaining calm and professional under pressure.
• Providing accurate information about products, services and company policies.
• Meeting daily performance targets, including response time, call handling and satisfaction goals.
• Assisting customers via email, chat or other communication platforms when required.

Customer service Consultant - CCI (Call Centre International)

(2020-11 - 2022-06)

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customer's needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines and policies

Customer Assistant - Woolworths

(2018-11 - 2020-10)

• Assisting customers find products or services they need.
• Assisting with price checks and promotions
• Issuing receipts, refunds and exchanges as per company policies.
• Operating tills and processing cash, card and mobile payments accurately.
• Promoting store specials, loyalty programs and promotional offers to customers.

Certificate - Human Resources Management - KSD TVET College (2018-12)

Matric Certificate - Maclear High School (2015-12)