Alwyn Dippenaar
Floating Senior Manager
About
Availability: Immediately. Vehicle & Drivers Licence: Yes, Code 08. Demographic: South African, Male. ID Number: 7606205052084.
Experience
Floating Senior Manager - Jagdem Management Services (Gustos Restaurant Pretoria, Maltos Restaurant Sun City, Beach Bar Sun City, Luma Bar Sun City) - Multiple locations
(2024-07)
- Manage and oversee the entire restaurant operation
- Deliver superior guest services
- Ensuring guest satisfaction
- Plan new and update existing menus
- Plan and develop the overall restaurant marketing strategy
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Hire new employees
- Training and evaluate staff performance
- Estimate consumption, forecast requirements and maintain inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
- Business Operations
- Stock Control & Stock Ordering
- Opening and closing of Restaurant
Hotel Restaurant Manager and Hotel Duty Manager - Coastlands Hotel Musgrave - Musgrave
(2023-09 - 2024-05)
- Engaging with customers during shifts, ensuring they are receiving the highest level of service, and overall customer satisfaction
- Uphold and encompass the brand
- Responsible for all stock and cash
- Overall management of the restaurant, ensuring all bar and floor supplier orders are placed in a timeously manner, ensuring stock is accounted for, inventory is completed, individuals are working efficiently and fulfilling their job roles
- Training, reviewing and management of staff to provide excellent service to customers
- Completing all administrative tasks in a timeously manner
- Managing and directing all members of staff team to ensure they are fulfilling their job role
- Managing staff disciplinary
- Maintaining effective schedules and quickly resolving conflicts to ensure that taproom is well staffed during peak hours
- Enforcing quality and safety controls
- Working with diverse personalities both on the staff and customers
- Diffusing tense situations between customers or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed
- Maintaining a fun, safe atmosphere for customers
- Report feedback to owners on a regular basis
- Responsible for managing daily front office procedures and tasks
- Ensuring the smooth running of service when on duty. Managing the team for all matters that may arise pertaining to the property, housekeeping, kitchen, security and guests
- Working closely with central reservations for all bookings through OTAs and direct bookings
- To promote a professional and hospitable image to the guests. Giving full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude
- Working closely with the housekeeping department, liable for overseeing the cleanliness, details and policies and procedures are being met as per our 5 star standards
- Guest room checks
- Floor checks
- Hotel operations checks - Generators; cooling towers and heat pumps
- Hotel restaurant-Buffet checks; cover checks; bill check ups; staff checks and guest checks
- Function and conferencing assistance when banqueting manager are not Available
Manager - Bel Punto Restaurant Umdloti - Umdloti
(2023-04 - 2023-08)
- Business Operations
- Stock Control & Stock Ordering
- Opening and closing of Restaurant
General Manager - Doppio Zero Bel Air – Northriding - Northriding
(2021-10 - 2022-12)
- Manage and oversee the entire restaurant operation
- Deliver superior guest services
- Ensuring guest satisfaction
- Plan new and update existing menus
- Plan and develop the overall restaurant marketing strategy
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Hire new employees
- Training and evaluate staff performance
- Estimate consumption, forecast requirements and maintain inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
- Business Operations
- Stock Control & Stock Ordering
- Opening and closing of Restaurant
General Manager - Salsa Mexican Grill
(2009-08 - 2021-07)
- Manage and oversee the entire restaurant operation
- Deliver superior guest services
- Ensuring guest satisfaction
- Plan new and update existing menus
- Plan and develop the overall restaurant marketing strategy
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Hire new employees
- Training and evaluate staff performance
- Estimate consumption, forecast requirements and maintain inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
Assistant General Manager - Jamie's Italian
(2019-02 - 2019-08)
- Business Operations
- Stock Control & Stock Ordering
- Opening and closing of Restaurant
Education
Grade 12 - Rhodes Field High (1993 - 1993)
Diploma/Certificate - Small Business Management and Economics - Damelin College (1994 - 1994)
Certificate - Restaurant Operation - SDA Bocconi (School of Management) (2005 - 2005)
Certificate - Executive Director - SDA Bocconi (School of Management) (2007 - 2007)
Certificate - Meals and Drinks - SDA Bocconi (School of Management) (2007 - 2007)
Certificate - A-Z Managers Course - John Dory's (2009 - 2009)
Certificate - Suggestive Selling - John Dory's (2009 - 2009)
Certificate - Food Cost and Income Statements - John Dory's (2009 - 2009)
Certificate - Customer Service Excellence Course - John Dory's (2009 - 2009)
Certificate - Fire Training - Reka Trade Extinguisher Services (2008 - 2008)
Certificate - Health and Safety Skills and Development (2011 - 2011)
Certificate - First Aid – Level 1 - Life Med (2012 - 2012)
