Lionel Lucas

Lionel James Lucas is a resident of Newlands East, Durban, ZA. He has been working in the IT occupational sector for more than 13 years. He has worked as Advanced Technical support, Fibre support and business 2 business.

He also has a certificate in business management, and completed his qualification in data science, although he doesn't have any management experience. He aspires to be one, to direct, lead, coach and teach. He always believes that by working at a company, you have to learn their values and try carry them where ever you go and implement your own values to grow and inspire your team.

Senior Acquisitions Manager - Pivotal Designs - Durban

(2022-12)

At my time with Pivotal I created a statistic graft, increased sales and revenue. I built a strong relationship with property Management Companies and trustees.

• Manage day to day task and team for the acquisitions team
• Distribute leads equally to teams
• Assist by closing complex sales
• Liase timeously with the infrastructure team
• Do site visits with CEO and infrastructure team, to pass projects for sale with the ISP or FNO
• Communicate with Chairpersons and body corporates on issues that they have pertaining to the fibre build
• Approve incentives and money that may be given to employees or chairpersons for the up lifting of their complexes
• Money that exceeds 50k will be approved by the CEO
• Weekly meetings with employees on pipelines and executions

Internal Field Consultant - Zoom Fibre - Durban

(2022-08)

• Oversea sales for the KZN region. Executing sales and marketing activities and activations
• Create and implement a sales and marketing plan that devises how to grow the business across the region taking into account regional partnerships and third-party support
• Set up meetings and meet with homeowner's associations, body corporates and managing agents and gain access to the MDUs
• Weekly reporting and presentations on presales and acquisitions

Business 2 business consultant - Cell C - Durban

(2018-09)

• Provide assistance to our business clients
• Provide technical assistance
• Assist up refund and credits
• Privledge of giving discretionary airtime or data limited to a certain amount with an approval from head
• Assist with upgrade and new business sales
• Process change and update
• Assist with billing issues
• After hour support and at times on weekend
• Key account consultant for certain accounts

Advanced Technical first line support - Cell C - Durban

(2010-01)

• Updating technical challenge page
• Second in charge when line managers are not around
• Responsible for all new technical support training
• Dealing with walk in customer complaint and assisting them with any technical problem
• Advanced troubleshooting, SMTP SERVER SETUP APN setup
• Responsible for providing system access licensing to new support consultants
• Dealing with Ceo escalations and other departmental escalations
• Assist with network complaints and liase with colleagues in planning and optimization dep
• Work hand in hand with service desk for them to provide certain support when needed and for us to provide them with support as well

Advanced Data & Technical Analyst - Cell C

(2009-05)

• Fibre support
• Cell C black Tv support specialist

Field worker supervisor - Stats SA - Durban

(2022-03 - 2022-05)

• Create and implement a safe working environment were field workers can go out to any area and conduct census with community
• Oversea work performance and meet with employees who have not met the target that is set out by Stats
• Do a surprise drive for field consultants and accompany them to their respective houses
• Listen and observe how they conduct theirselves and if they are doing their work correct
• Setup weekly meeting to discuss things that may affect them and try and implement a plan to allow for them to work smoothly
• Sign off timesheets for salaries to get paid

Fibre Support Supervisor - Cell C - Durban

(2015-05 - 2017-08)

• Provide first line support for all Fibre customers
• Provide assistance with SMTP server
• Assist with providing customers with dynamic IP CPE and ONT setup via Lan connection
• Add and remove IP address
• Assist with speed reduction issues, Router setup
• Oversee the fibre Support department, select random live call to see if quality levels service meets the needs of customers and Cell C
• Conduct 1 on 1 meeting with all fibre consultants
• Provide insight on what is expected from the company and how we will move going forward
• Monthly meeting with management and present to them plans on how we can increase service level agreement and also advise if we need any new staff

Customer Care - Cell C

(2008-06 - 2009-05)

Call Centre Agent - Mr. Price

(2007-07 - 2008-06)

Certificate - Business Management - IQ academy (2016)

Certification - Data Science with Python - Explore Data Science Academy

Secondary Education - Eng, Afrikaans, biology, business economics, geography, history - Newlands East Sec (2004)

Certificate - Python Digital Skill - Explore Data Science Academy (2021)

Certificate - AWS - Coursera (2021)