Alyssa Basdew

Managed cremation bookings via telephone, electronic systems, and manual booking registers. Processed payments and issued receipts accurately and efficiently. Prepared and issued cremation certificates in accordance with legal and administrative requirements.

Administrative Clerk/Supervisor - Clare Estate Crematorium - Durban

(2025-12)

• Managed cremation bookings via telephone, electronic systems, and manual booking registers.
• Processed payments and issued receipts accurately and efficiently.
• Prepared and issued cremation certificates in accordance with legal and administrative requirements.
• Provided compassionate and professional assistance to bereaved families during sensitive and emotional circumstances.
• Received, verified, and maintained confidential legal documentation from funeral undertakers, hospitals, and medical practitioners.
• Compiled and maintained comprehensive files for each deceased individual, ensuring accurate record-keeping and compliance with confidentiality regulations.
• Coordinated administrative processes related to cremation services and documentation.
• Assisted with the supervision of operational and grounds staff when required.
• Supported the daily operations of the crematorium to ensure efficient service delivery.
• Managed a high-volume workload, coordinating and processing approximately 15–17 cremations per day during weekends and public holidays.
• Maintained strict confidentiality and professionalism when handling sensitive personal and legal information.

ESL Teacher - Aston English International - Inner Mongolia (Linhe District) and Foshan, Guangzhou, China

(2018 - 2021)

• Planned and delivered engaging English as a Second Language (ESL) lessons for learners aged 5–18 years.
• Taught students in both public school classrooms and private group learning environments.
• Developed age-appropriate lesson plans aligned with language learning objectives and curriculum requirements.
• Utilized interactive teaching tools, multimedia resources, and smart boards to enhance student engagement and learning outcomes.
• Implemented classroom management strategies to support effective learning and student participation.
• Organized and facilitated English-language activities, workshops, and cultural events.
• Collaborated with local and international colleagues to improve teaching practices and curriculum delivery.
• Conducted marketing and promotional activities to support student recruitment and community engagement.

Online ESL Tutor - MPC Connect

(2016 - 2017)

Delivered online English as a Second Language (ESL) lessons to international students in a virtual classroom environment.

• Facilitated both individual and group lessons using Oxford University Press teaching materials and resources.
• Conducted demonstration lessons to assess student proficiency and learning needs.
• Taught students from diverse cultural backgrounds, including learners from Taiwan and Poland.
• Adapted lesson content to suit learners aged 6–65, ensuring lessons were engaging and age-appropriate.
• Focused on developing students' conversational English, pronunciation, grammar, reading, and listening skills.
• Monitored student progress and provided constructive feedback to support language development.
• CERF LEVELS A1-C2

Grade R Educator - St Francis Primary School

(2014 - 2016)

• Planned and delivered engaging lessons in accordance with the CAPS curriculum.
• Managed a classroom of approximately 40 learners, fostering a positive and inclusive learning environment.
• Developed lesson plans, learning materials, and age-appropriate educational activities.
• Assessed learner progress through examinations, observations, and continuous assessments.
• Organised and supervised sporting activities and extracurricular programmes.
• Assisted with school fundraising initiatives and community events.

Relief and substitute teacher - Braemar Primary School

(2011 - 2013)

• Served relief when teachers were absent.
• Assisted in the library; labelling, taking stocks.
• Assisted mainly in the foundation phase.
• Planned and delivered engaging lessons in accordance with the CAPS curriculum.
• Managed a classroom of approximately 40 learners, fostering a positive and inclusive learning environment.
• Developed lesson plans, learning materials, and age-appropriate educational activities.

NATIONAL DIPLOMA - EARLY CHILDHOOD DEVELOPMENT

TEFL