Amanda Khoza

I worked as a data capture at deloitte and touche accounting firm and safrican insurance. I also have customer service, receptionist and admin experience which I obtained at different companies over a period of years

My passion in psychology (mental health), music and fashion.

Receptionist / Freight Certificate Controller - Grindrod Logistics

(2024-08)

• Managed front-desk operations, welcoming clients, drivers, and visitors in a professional manner.
• Answered and directed high volumes of incoming calls and emails, ensuring efficient communication between departments.
• Coordinated with logistics, operations, and warehouse teams regarding deliveries, collections, and driver arrivals.
• Captured and updated customer, shipment, and delivery information on internal systems.
• Creating invoices and credit note where necessary using Shipshape
• Prepared, received, and distributed documentation such as delivery notes, waybills, invoices, DU's and PODs.
• Scheduled appointments and managed meeting rooms for management and operations staff.
• Maintained accurate filing systems (electronic and manual) for freight and customer records.
• Assisted with basic administrative duties including data capturing, scanning, and report preparation.
• Ensured compliance with company procedures and maintained a professional reception area.

Receptionist - Pro Appointment / Pro Talent Recruitment agency

(2021-01 - 2024-05)

Worked on temporary assignments for various companies through a recruitment agency Pro Talent

• Adapted quickly to different work environments and company procedures
• Provided administrative, receptionist, customer service, and office support functions
• Maintained professionalism and efficiency in fast-paced environments
• Assisted with data capturing, filing, customer queries, and general office administration
• Demonstrated flexibility, reliability, and strong multitasking abilities
• Built strong communication and interpersonal skills while working with diverse teams

Data Capturer (Contract) - Safrican Insurance limited

(2020-07 - 2020-12)

• Accurately captured and updated client, policy, claims, and premium information on internal insurance systems
• Verified documentation for completeness and compliance with company and regulatory requirements
• Maintained high levels of data accuracy, confidentiality, and attention to detail
• Assisted with filing, scanning, and electronic record management
• Liaised with internal departments to resolve data discrepancies and missing information
• Met daily and monthly data-capture targets while maintaining quality standards

Lead Generation Agent – Netline Campaign - Outworx

(2017-10 - 2018-09)

• Generated and qualified sales leads through outbound calls, email campaigns, and online research
• Identified potential clients and assessed their needs to match with company offerings
• Maintained and updated client and prospect information in systems accurately
• Monitored performance and provided regular reports on lead generation activities
• Maintained a professional and persuasive approach to client communication, enhancing brand reputation

Customer Care Representative - Edcon Financial Services - Durban, South African - Durban, South Africa

(2013-05 - 2018-06)

• Provided professional support to customers regarding clothing account queries, payments, and credit account management
• Assisted clients with new account registrations, upgrades, and amendments
• Handled account-related issues including billing inquiries, payment arrangements, and credit bureau matters
• Maintained accurate client records and updated account information in internal systems
• Resolved customer complaints efficiently, ensuring high levels of customer satisfaction
• Communicated account policies, procedures, and promotions clearly to clients
• Collaborated with internal teams to ensure seamless account processing and issue resolution

Matric - Pinetown Girls High School (2009)