Lerato Masopha

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Data Capture - Tanana Financial Services

(2013-04 - 2015-06)

• Data preparation: Prepare, sort, and compile data into a computer system
• Data verification: Check for errors and missing data, and compare the data to the source documents
• Reporting: Create reports on the data, including status reports, raw data reports, and ad hoc reports
• Record keeping: Maintain records and files, and ensure they are properly sorted and secured.

Call center agent - italk

(2018-06 - 2019-04)

• Answering calls: Taking incoming calls and providing answers to customer questions
• Handling complaints: De-escalating situations and providing support to dissatisfied customers.

Call center agent - Luhambo Marketing

(2019-06 - 2021-07)

• Answering calls: Taking incoming calls and providing answers to customer questions
• Handling complaints: De-escalating situations and providing support to dissatisfied customers

Team leader - Malmela Consulting

(2024-09-10 - 2024-12-05)

• Communicating: Team leaders should be able to clearly communicate their ideas and listen to their team members.
• Motivating: Team leaders should communicate the team's goals, mission, and how their work contributes to the organization and selling life insurance.

retention agent - Ubuntu we sizwe

(2025-05-02 - 2025-09-23)

To Keep existing customers by resolving their issues, understanding their needs, and building strong relationships to prevent chum.

Grade 12 - Klipsruit West Secondary School (2012 - 2012)

Business Marketing - Afrimate (2013 - 2013)