Customer Support Associate
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To secure a challenging position within my field as well as to gain as much experience in the job market for personal growth and professional development. I seek challenging opportunities that will push me to showcase my full potential while contributing to the organization’s growth and overall success
I respond to customer inquiries regarding online bookings, cancellations, property questions or problems in a live chat format or answering calls using an online software system called sales force and gladly. Received inquiries in a queue and documents customer interactions. I ensure prompt and proper resolution of customer queries by providing answers, additional information, suggesting properties or escalating/engaging others in the organization to provide a solution according to defined procedures.
Good knowledge in Batho Pele Principles, Telephone Etiquette and Call Centre operating system.
I hold a Diploma in International Travel Management and a Cabin Crew License obtained at TPTT Academy in the year 2022.
Did my Matric in 2020 at Athlone Girls High School
Currently doing a short course in Front End Web Development with ALX
