Babongile Cele

Dedicated Customer Service Associate with over 3 years of experience in resolving customer inquiries, managing CRM systems, and delivering exceptional service to enhance customer satisfaction. Proven expertise in conflict resolution, multilingual communication, and team training. Adept at driving operational efficiency and fostering strong client relationships in fast-paced environments.

Customer Service Associate - Enhle Consulting

(2021-01 - 2022-05)

• Resolved 50+ customer inquiries daily via phone and email, achieving a 98% satisfaction rate.
• Trained and mentored 10+ new team members on CRM software and company protocols.
• Streamlined customer support processes, reducing response times by 20%.
• Effectively managed escalated complaints, ensuring timely and satisfactory resolutions.
• Monitored and updated CRM records, maintaining a 99% accuracy rate.

Customer Support Intern - Hlokomelo Marketing

(2023-01 - 2024-11)

• Assisted with responding to customer inquiries, maintaining a positive experience for clients.
• Conducted data entry and organized CRM records for better accessibility.
• Supported team operations by providing administrative assistance.

Coastal College Umlazi BB