Amanda Thwala

Dedicated and adaptable professional with experience in aftercare assistance, contact centre operations, and administrative support. Proven ability to supervise learners, assist with homework, and promote positive behaviour, while also adept at handling customer inquiries, managing client interactions, and performing accurate data entry. Currently pursuing a Bachelor of Education, bringing a strong foundation in child development and a commitment to supporting educational environments.

Eager to contribute to a dynamic team and enhance operational efficiency.

Aftercare Assistant (Part time) at Rising Stars Aftercare Centre (2023-01 – 2025-02)

• Supervised learners during after-school activities.
• Assisted learners with homework and provided academic support.
• Fostered positive behavior and supported learner development.
• Ensured the safety and well-being of all children under care.
• Facilitated daily routines and contributed to educational activities.

Contact Centre Agent (Learnership) at KTC-ZA SANRAL (2024-02 – 2025-02)

• Addressed and resolved customer inquiries and service requests efficiently.
• Documented, tracked, and updated client interactions utilizing CRM and call-logging software.
• Executed daily administrative data entry with a high degree of accuracy.
• Maintained professional customer service standards while consistently achieving performance targets.

Administrative Assistant at Rhapsodys Sunnyside (2022-11 – 2023-01)

• Managed filing systems and maintained accurate records.
• Supported data capture processes and performed various administrative duties.
• Delivered customer support and provided general office assistance.

Bachelor of Education (B.Ed) in Foundation Phase – University of South Africa (UNISA)

National Senior Certificate in Grade 12 – Iziphakamiso High School (2023)