Aminata Botuna

Received, reviewed, and processed payment requests, ensuring all supporting documentation, approvals, invoices, and banking details were complete and accurate before processing Captured payment information accurately on internal systems while maintaining high levels of accuracy and compliance with company policies and standard operating procedures Verified payment details by performing validation checks, identifying duplicate payments, and resolving discrepancies to ensure payment processing accuracy

Payments Administrator (Fixed-Term Contract) - Hollard

(2026-01)

• Received, reviewed, and processed payment requests, ensuring all supporting documentation, approvals, invoices, and banking details were complete and accurate before processing
• Captured payment information accurately on internal systems while maintaining high levels of accuracy and compliance with company policies and standard operating procedures
• Verified payment details by performing validation checks, identifying duplicate payments, and resolving discrepancies to ensure payment processing accuracy
• Routed payment requests for the appropriate approvals and monitored outstanding authorisations to ensure payments were processed within agreed turnaround times and service level agreements (SLAs)
• Assisted with payment allocations, reconciliations, and maintaining accurate financial records to support operational and financial accuracy
• Investigated and resolved payment-related queries from internal stakeholders and beneficiaries, providing timely feedback and escalating complex matters where required
• Maintained accurate electronic records, audit trails, proof of payments, and supporting documentation in accordance with compliance and governance requirements
• Supported month-end payment activities, reconciliations, and reporting by ensuring payment records were accurate and up to date
• Contributed to the continuous improvement of payment processes by identifying efficiencies and ensuring adherence to standard operating procedures
• Maintained strict confidentiality when handling financial information and complied with internal controls, data protection requirements, and company policies
• Worked collaboratively with finance, operations, and other internal departments to ensure efficient and accurate payment administration
• Applied knowledge of Short-Term Insurance processes while administering payments and supporting operational and financial objectives

Short-Term Insurance Learnership - Hollard

(2025-01 - 2025-12)

Completed a one-year learnership in the Short-Term Insurance industry, gaining practical experience in payments administration, invoicing, claims administration, and broker support. Assisted with processing payments and invoices, managing payment-related documentation, claims allocation, accurate data capturing, and maintaining effective communication with brokers and internal stakeholders while ensuring compliance with company procedures and service standards.

Bachelors Degree (2022-01 - 2022-12)

First Year - Public Administration (Local Government) - University of Limpopo (2023-01 - 2023-12)