Aminu Abdulsalam
State Training Officer at Moniepoint MFB
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About
Results-driven leader with over 4 years' experience in operations management, team leadership, training, and performance optimization. Currently serving as State Training Officer at Moniepoint MFB, managing and developing over 700 Business Relationship Managers (BRMs) across the state. Recognized for improving operational efficiency, enforcing compliance with SOPs, and driving logistics, inventory, and quality assurance processes.
Adept at building high-performing teams and delivering measurable results in fast-paced, KPI-driven environments.
Experience
State Training Officer / Business Relationship Manager at Moniepoint MFB (TeamApt) (2023-01 – Present)
- Manage operational workflows for 700+ BRMs, ensuring productivity targets and compliance with SOPs.
- Oversee training, onboarding, and field performance monitoring.
- Coordinate terminal movement between technicians, QA, and inventory functions.
- Conduct weekly performance reviews and recommend interventions where needed.
- Lead inventory reconciliation and reporting for all operational assets in the state.
- Prepare weekly reports on productivity, inventory status, and operational risks.
Training Officer / Customer Service Officer at Moniepoint Abuja (2020-08 – 2021-10)
- Trained POS agents on device usage, troubleshooting, and business operations.
- Managed customer complaints, device issuance, and documentation.
- Built strong customer relationships to drive retention and satisfaction.
Veterinary Doctor (Volunteer) at Veterinary Clinic, Kwali (2021-11 – 2022-12)
- Diagnosed and treated animal diseases.
- Conducted post-mortems for disease detection and control.
Education
Doctor of Veterinary Medicine in Veterinary Medicine – University of Abuja, Nigeria (2015-01 – 2021-12)
