Amonique Buys

Experienced Operations and Security Operations professional with 9+ years of progressive experience in control room operations, administration, coordination, reporting and team support. Currently working in a 24/7 operational environment where I coordinate daily activities, maintain accurate records, manage schedules and shift coverage, monitor systems, follow up on outstanding matters and prepare operational reports for management. Highly organised, detail-oriented and comfortable managing multiple priorities, communicating with different stakeholders and ensuring that tasks are followed through to completion.

Strong experience with Microsoft 365, Excel, operational systems, reporting, documentation and process compliance. Experienced in supporting recruitment through candidate screening, first-stage interviews and onboarding coordination. Seeking to transition this hands-on operational and coordination experience into a remote Operations Coordinator position where I can support client administration, documentation, scheduling, compliance-related workflows, reporting and continuous process improvement.

Senior Controller / Second-in-Charge – Control Centre - Weltrac / Syncro Dynamics

(2023-02)

• Coordinate daily operations within a 24/7 control-centre environment, ensuring activities, incidents, communications and follow-ups are handled accurately and timeously.
• Coordinate personnel, shift schedules, leave coverage and operational priorities while maintaining continuity of service.
• Maintain operational records and prepare daily, incident, periodic and management reports, checking information for accuracy and completeness.
• Use Microsoft 365, Excel and multiple operational platforms to manage data, trackers, monitoring, reporting and administrative workflows.
• Liaise with management, clients, site teams, service providers and other stakeholders; communicate issues clearly and follow matters through to resolution.
• Monitor outstanding technical and operational matters, escalate when required and maintain follow-up until the matter is resolved or appropriately handed over.
• Support recruitment by screening candidates, conducting first-stage interviews, assisting with selection and supporting onboarding of new Controllers.
• Review recurring operational issues and procedures, identify gaps and recommend practical improvements to improve accuracy, response times and workflow efficiency.

Previous Security / Control Room Operations Experience - South Africa

(2016-12 - 2023-01)

• Progressed through security operations and control-room responsibilities, developing strong experience in communication, incident handling, reporting, administration and team support.
• Worked in time-sensitive environments requiring accurate information capture, professional communication and prompt escalation of operational issues.
• Supported shift coordination, monitoring, reporting, record keeping and adherence to operational procedures.

National Certificate - Construction Occupational Health & Safety - Accelerate Management School

Grade 12 / Matric