Simphiwe Maduna

am a bright, talented, and ambitious customer service specialist with a good customer service background that possesses selfdiscipline and the ability to work with minimum supervision. Having exposure to a wide range of business system understanding, ability to integrate different disciplines, agility, technical, and innovative skills. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately, Looking for a suitable Team leader position within a successful and dynamic company that offers room for progression

ADMINISTRATION SERVICES COORDINATOR - MEDICAL PROTECTION SOCIETY

(2024 - 2026)

• Stepped back into the core coordinator role to resume primary administrative functions with an enhanced understanding of data pipelines and compliance.
• Arranging and filing.
• Assist in the preparation of reports.
• Supervise administrative staff and allocate tasks.
• Ensure compliance with organizational policies and procedures.
• Provide administrative support to executives and senior management.
• Respond promptly to administrative requests and queries.
• Organize and prioritize emails, correspondence, and other documents.
• Maintained accurate member records, case files, and task logs within CRM and document systems.
• Prepared letters, reports, and administrative documentation using Microsoft Office applications.
• Prioritized incoming enquiries, allocating requests to appropriate teams and ensuring timely follow-up.

DATA ANALYST - MEDICAL PROTECTION SOCIETY (MPS) DPO DEPARTMENT

(2025-11 - 2026-05)

• Selected for a strategic, 6-month cross-departmental placement to eliminate a critical data and compliance backlog.
• Successfully cleared the backlog by auditing 500+ records, improving departmental efficiency by 98%
• Analyzed DPO case data to support GDPR compliance reporting and trend identification.
• Maintained accurate trackers for DSARs, incidents, and regulatory actions.
• Produced dashboards and summary reports using Excel and Power BI.
• Reviewed data quality issues and corrected inconsistencies across privacy records.
• Interpreted operational data to highlight process gaps and reporting risks.

TEAM COACH - VODACOM

(2022 - 2024)

• Managing and supporting 15 consultants
• Coaching weekly, through one on ones
• Transferring skills
• Do weekly timesheets and reports
• Conduct team meeting calibrations
• Profile and share feedback

CIC BACK OFFICE CONSULTANT - VODACOM

(2018 - 2022)

• Advised customers on Vodacom products, services, and contract options aligned to business needs.
• Resolved service queries and escalations through clear stakeholder communication and follow-up.
• Processed customer requests accurately using CRM and internal support systems.
• Identified service gaps and recommended suitable mobile and connectivity solutions.
• Supported account management activities by updating records and tracking client requirements.
• Improved service delivery by handling routine cases with accuracy and urgency.
• Managed client relationships through regular check-ins and updates on project progress.

SENIOR CONSULTANT /AGENT - MERCHANT VODACOM BUSINESS UNIT

(2015 - 2018)

• Answering calls, chats, and emails.
• Assisting with invoices, statements, and itemized billing.
• Troubleshooting devices such as routers, phones, and laptops (ASD - Technical).
• Handling headset and device blacklisting and unblacklisting.
• Performing SIM management tasks, including SIM swaps.
• Assisting with network-related inquiries.

HIGHER CERTIFICATE - LAW - UNIVERSITY OF SOUTH AFRICA

MS OFFICE - COMPUTER - ARCELOR MITTAL SCIENCE CENTRE (2024-02)

BACHELOR OF LAWS - LAW - UNIVERSITY OF SOUTH AFRICA