Anathi Mphambo

Highly motivated and customer-centric individual seeking a customer service representative position to deliver exceptional service and drive business growth.

Waiter/ Oven prepper/ Griller - Pedros flame grilled chicken

(2022-06 - 2025-05)

• Served guests at the dining area, taking orders and delivering food promptly.
• Prepared ovens for cooking, ensuring equipment was clean and set to the correct temperature.
• Grilled chicken using the flame-grilled method, seasoning and cooking the meat to perfection.
• Assisted in overall kitchen operations, maintaining hygiene and food safety standards.

Front office/Housekeeping - Green Elephant backpackers

(2025-08 - 2025-11)

• Managed housekeeping duties, cleaning guest rooms and ensuring a comfortable environment for guests.
• Handled front-of-house responsibilities including guest check-ins, check-outs, and providing excellent customer service.
• Counted and managed linen inventory, maintaining accurate records and replenishing supplies as needed.
• Supported overall operations to enhance guest experience and satisfaction.

Diploma - Tourism Management - Cape Peninsula University of Technology (2025)