Anele Mgwayi

am writing to express my interest in exploring opportunities within your esteemed organization. As a highly motivated and dedicated professional, I am confident that my skills and experience would be a valuable asset to your team.

With over 5 years of experience as a Client Liaison Officer at the Government Employees Medical Scheme, I possess a strong background in administration and communication. Certification in customer service, writting and reporting obtained in the Tshwane training institute, Wealth Management certification that has further enhanced my expertise in providing exceptional client service and support.

As a passionate and team-oriented individual, I thrive in collaborative environments where I can leverage my excellent communication and interpersonal skills to drive results. My personal values of honesty and integrity align with the high standards of professionalism that your organization upholds.

In addition to my technical skills and experience, I am physically fit, can work under pressure, curious and enthusiastic learner, always seeking opportunities for growth and development. Outside of my professional pursuits, I enjoy traveling and photography, which have broadened my perspective and fostered my creativity.

I have attached my resume for your review, and I look forward to the opportunity to discuss how my skills and experience align with the needs of your organization.

Thank you for considering my application.

Client liaison officer at Government Employees Medical Scheme (2014-10 – 2021-06)

Visit, interact and assist members in Departments and other public service offices as and when required

• Visit, interact and assist members in Departments and other public service offices as and when required
• Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members
• Receive Scheme correspondence from members and submit to the Administrative team on a daily basis
• Follow up with members on outstanding information or documents required by the Scheme to finalise business processes

Senior Administrator at Xspark designs (2005-07 – 2013-11)

Fielding queries from staff and clients and managing administrative operations

• Fielding queries from staff and clients
• Printing, scanning, e-mailing, and distributing hard copies of documents
• Preparing budgets and tracking expenditure across the organization
• Purchasing stationery and other office supplies as these become depleted
• Scheduling meetings and events based on staff members' availability
• Drafting agendas, booking venues, and sourcing refreshments ahead of each event
• Representing the organization during meetings with stakeholders
• Securing transport and accommodation bookings for staff upon request
• Formulating and distributing administration policies, and updating existing protocols

Matriculation – Lungisa Senior Secondary School (2004)