Client Liaison Officer - Liberty Group Limited
(2022-07 - 2025-08)
- Monitor client satisfaction through follow-up to solve client problems and issues.
- Take measures for research and the resolution of client-raised issues.
- Co-ordinating with proper corporate and maintenance staff to provide accurate and timely answers for clients.
- Take ownership and manage hospitality expectations.
- Make a difference by taking personal ownership and delivering a personal service which exceeds customer expectations.
- Liaise with Facilities Management regarding faults and improvements.
- Deal with queries from the clients and ensure other questions that arise during contact are directed to the correct place for resolution.
- Manage entire floor i.e. Booking boardrooms for various departments and organizing catering, ensuring timeous delivery.
- Event Coordination
- Perform daily surveys to collect feedback on quality of service, catering and facilities.
- Outlook Diary Management
SUPPORT DESK ENGINEER - SYNAQ
(2015-08 - 2017-01)
- 1st line remote and telephonic Zimbra Webmail administration.
- Logging and creating tickets on Freshdesk CRM
- Email Access Management (GAM)
- Basic SMPT Protocol and messaging technologies and messaging security technologies.
- Ability to establish and maintain effective working relationships with cross-functional teams.
- Research, Diagnose, Troubleshoot, and identify solutions to resolve customer issues.
- Monitoring overall platform usage and alerts using Nagios.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Document knowledge in the form of knowledge base tech notes and articles
- Monitoring spammers using internal systems using Slack.
- SecureMail troubleshooting skills.
Service Centre Coordinator - Service Department - Yamaha Distributors
(2017-02 - 2020-05)
Receptionist - Avon/Justine
(2014-11 - 2015-05)
Fixed Term Contract
Receptionist - Gallant Recruitment
(2014-06 - 2014-10)
Receptionist - BARD medical
(2014-02 - 2014-05)
Personal Assistant - Stephen Rich Interiors
(2013-09 - 2013-11)
Receptionist - Innervation Value added Services
(2012-12 - 2013-03)
Receptionist/Switchboard operator - Dadic Attorneys
(2011-11 - 2012-11)
Hostess/Receptionist - Sandton Sun Hotel - San Restaurant
(2010 - 2011)
