Anele Mthethwa
Customer Service Specialist
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About
Anele is a results-driven and self motivated Customer Relations Specialist with 4 years of extensive experience.I boast a proven track record of exceeding sales targets and providing exceptional customer service.I am a determined worker that excels in both team environments and individually. Talented in conducting customer account research,fulfilling requests and rectifying data,I am the solution to retaining and creating customers for every brand that I service.
Experience
inbouno customer service and sales
Discovering customer needs and providing service solutions.
Educating the customer where applicable to prevent the need for future contacts.
Solving routine and complex issues.
Resolving billing issues.
Capitalising on sales opportunities to exceed sales targets and customer satisfaction requirements.
Up-selling and cross-selling across all business lines.
Escalating customer complaints accurately and providing on schedule feedback to customers.
Introducing new products to customers and encouraging upgrades.
Building strong relationships with customers to drive loyalty and retention.
Collaborating with internal teams to resolve issues
Education
Matric-Merebank Secondary School
