Anele Rengo

I am an energetic, customer-driven Retail Customer Service Specialist with over 4 years of hands-on experience in fast-paced retail environments, floor sales, and store operations across Cape Town. Fully bilingual in English and isiXhosa, I excel at building strong customer rapport, conducting interactive product demonstrations, and driving sales growth while maintaining 100% accuracy in POS cash register operations. As a CPUT diploma graduate in Business Communication & Retail Management, I combine practical store-floor expertise with a solid understanding of retail principles, stock management, and team leadership.

Highly adaptable, reliable, and motivated, I am eager to contribute my strong work ethic and passion for exceptional service to a dynamic retail team, and I am available to start immediately.

Senior Retail Customer Service Associate at Apex Retail Solutions (2024-01 – Present)

• Deliver personalized floor assistance and product recommendations in English and isiXhosa, contributing to a 12% increase in store sales targets.
• Operate POS cash registers for payments, exchanges, store credits, and laybys with 100% register accuracy.
• Lead and assist in training 6 junior retail team members on customer service standards, product knowledge, and POS operations.
• Address in-store customer feedback and complaints on the spot, successfully resolving issues before requiring store manager intervention.

Retail Sales & Product Consultant at Verimark (2021-03 – 2022-05)

• Conducted live, interactive product demonstrations on the retail floor to engage shoppers, showcase key benefits, and drive immediate sales.
• Processed card and cash payments, operated POS cash registers, and managed daily cash-up reconciliations.
• Consistently achieved monthly individual and store sales targets through active upselling and cross-selling techniques.
• Assisted customers with product selection, answered inquiries, and handled return, repair, or warranty requests in line with company policies.
• Managed stock replenishment, merchandise shelf-facing, and visual promotional displays according to brand standards.

Retail Sales & Customer Service Assistant at Bay View Stores (2020-02 – 2021-05)

• Welcomed shoppers, provided product guidance, and maintained an engaging, accessible environment on the sales floor.
• Managed daily stock replenishment, ensuring shelves were continuously stocked, faced, and correctly labeled.

Diploma in Business Communication & Retail Management – Cape Peninsula University of Technology (CPUT) (2019 – 2019)

National Senior Certificate (Matric Pass with Bachelor's Degree Endorsement) – Luhlaza High School (2018 – 2018)