Anelise Lindy

I am matured experienced receptionist with over four years experience of working in a healthcare environment. I gained my experience during COVID, when Mediclinic Midstream was looking for volunteers and that is how I got my foot in the door and ran with it. I work well under pressure and in a fast paced environment.

Healthcare Receptionist – Volunteer at Mediclinic Midstream (2020-05-06 – 2021-12-01)

• Ensure admissions (including pre-admissions / bookings) are captured and processed as per procedure.
• Identify and prevent financial risks by adhering to policies and procedures.
• Ensure an effective discharge process as per the Patient Administration Manual.
• Maintain patient confidentiality.
• Identifying possible financial risks (e.g. blacklisted patients)
• Debtpack Enquiry application (Check outstanding amounts if a patient is flagged as Blacklisted.
• Transferring calls to the correct department, connecting calls to international numbers and taking down messages when asked or required.

Billing Clerk/Receptionist (Special Examination Department) at Pretoria Eye Institute (2022-02-04 – 2024-02-29)

• Assisting optometrists with OCT macular, OCT disc, Fundoscopic, Vision field, IOL master test. Pentcam. Eye tests, with a focus on facilitating excellent patient care
• Serving as initial point-of-contact for patients, answering questions, addressing concerns, resolving. Problems and consistently maintaining a professional, smooth-running and service-orientated environment.
• Liaising effectively with healthcare practitioners and medical aid personnel.
• Responsible for billing of patient accounts and Dr rooms.

Medical Receptionist (Dr AE Ferreirinha) at Mediclinic Kloof (2024-03-03 – 2025-09-08)

• Greeting and assist patients in a professional and friendly manner.
• Answering incoming calls, managing inquiries, and managing the waiting area.
• Scheduling, cancelling, and rescheduling appointments for doctor.
• Collecting payments, issuing receipts, processing medical aid claims, and managing patient accounts.
• Directing patient flow, handling emergency calls, and coordinating with labs or specialists.
• Register new patients and update existing patient records.
• Manage filling systems (electronic and paper – based).
• Process billing information and collect payments where applicable.
• Verify medical aid records and information.
• Update procedure and ICD10 codes with hospital case managers.
• Maintain billing sheets and adjust procedure and consumable codes where required.
• Perform accurate medical billing.
• Reconcile remittances and related invoices.
• Compile patient cost estimates and obtain hospital estimates for private patients.
• Capture patient records and email prescriptions or sick notes where required.
• Manage practice supplies and stationery.

Medical Transcriptionist (Dr Cornel Steyn) at Mediclinic Kloof (2024-06-25 – 2024-12-31)

Temporarily only helped when needed

• Transcribe audio recordings for medical dictation into written reports for medical aids.

Locum Receptionist for Weekends Only at Tesla Radiological Services (2026-07-01 – Present)

• Book and manage appointments for X-rays, MRIs, CT scans, and ultrasounds.
• Answer phone calls and route messages to staff.
• Coordinate with doctors and technologists to keep a steady workflow
• Follow up on missing referral letters or notes
• Greet and welcome patients with a helpful attitude
• Confirm patient identity and update records.
• Help patients fill out intake and consent forms.
• Answer patient questions about imaging procedures.
• Sending out reports to Dr and patients.

Office Administration NCV Level 4 Certificate in Office Administration – Tshwane South TVET (Centurion Campus)