Anita Mashalaba

Organized and detail-oriented Administrative Professional with experience in customer service, technical support, documentation, and remote work environments. Skilled in managing schedules, handling customer communications, maintaining accurate records, and supporting daily operations in fast-paced environments. Proficient in Microsoft Office, email management, data entry, and virtual collaboration tools including Microsoft Teams and Zoom.

Strong multitasking, problem-solving, and communication skills with the ability to work independently in remote roles.

Customer Service Advisor - Ascensos

(2025-11)

• Managed customer communications through email and live chat while maintaining accurate records and documentation
• Handled high-volume administrative and customer support tasks in a remote work environment
• Updated customer information and maintained detailed CRM records with high accuracy
• Resolved customer concerns professionally while meeting company service standards
• Coordinated with internal departments to ensure timely issue resolution

Customer Service Agent / Technical Support Representative - Digital Solution Group

(2024-09 - 2025-10)

• Provided administrative and technical support to customers through multiple communication channels
• Maintained organized records of customer interactions, reports, and support cases
• Assisted with data entry, documentation, and tracking customer requests
• Managed multiple tasks simultaneously while meeting productivity and response targets
• Collaborated with team members and departments to improve workflow efficiency

Customer Service Representative - Leisure Doha Festival - Qatar

(2021-01 - 2023-01)

• Assisted with customer inquiries, scheduling, and operational support in a fast-paced environment
• Processed customer requests and maintained professional communication standards
• Supported daily administrative tasks and ensured accurate record keeping
• Worked effectively within a multicultural team environment

Assistant Chef (Learnership) - TITIBISA

(2019-01 - 2019-12)

• Maintained inventory records and monitored stock levels
• Supported daily operations while ensuring organization and time management
• Assisted with documentation and adherence to workplace procedures

Matric Certificate - Grade 12 - Zisukhanyo High School (2018)