Anna Molaba
Front Office Manager
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About
Friendly and professional Front Office Manager with enthusiasm for making customers and visitors feel welcome.
Experience overseeing staff schedules (Housekeeping & Front Office), leading new employee training, managing department budgets and preparing department reports.Customer-orientated with commitment to maintaining professional standards at all times.Skilled at getting best from other staff, handling customer concerns with care and tact and ensuring smooth running of departments. Experienced with great interpersonal skills and proven problem-solving abilities. Able to remain cool and positive in fast-paced environment while ensuring high standards of customer care.Responsible, passionate about delivering outstanding quality and service.
Offering 13 years of experience in industry with history of recognition for performance
Experience
(Peermont Global – South Africa)
- Front Office Receptionist - 01/01/2009 – 30/09/2011 (Frontier Inn & Casino 3* – Bethlehem)
- Front Office Receptionist – 01/10/2011 – 28/02/2014 (Graceland Hotel & Casino 4* – Secunda)
- Reservationist (Graceland Hotel & Casino – Secunda) - 01/08/2014 – 31/07/2017
- Front Office Supervisor (Graceland Hotel & Casino –Secunda) – 01/08/2017 – 30/06/2018
- Front Office Manager (Graceland Hotel & Casino –Secunda) – 01/07/2018 to date
Education
Grade 12 & NQF Level 5
