Sinalo Ndletyana
Front Office Manager
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About
Professionally skilled Front Office Manager with 11 years experience in hospitality management
Experience
⚫ Hospitality Management Professional with 11 years field working experience in Office management,
bookkeeping management, Tourism management, public and private sector stakeholder management,
event management, relationship management and customer service management.
⚫ Worked in different departments in hotels: Front Office, Food & Beverage, Housekeeping, Human
Resources & Finance and Administration, practicing integrated hospitality management that effectively reinforces and builds exceptional quality customer service
⚫ Operational and strategic development experience gained from working with various top management teams.
⚫ I have sound experience as a Reservations manager, supervising and leading the front office and housekeeping teams.
Education
Institution : Durban University of Technology
Course : Bachelor of Technology in Tourism Management
Major Subjects : Tourism development, Marketing in Tourism & Advanced strategic
Management
Year of Completion : 2019
Institution : Nelson Mandela Metropolitan University
Course : Diploma in Tourism Management
Major Subjects : Travel & Tourism practice, Tourism development, & Marketing
Year of Completion : 2010
School : St James Senior Secondary School
Grade passed : Matric
Subjects : Mathematics, Physical Science, Biology, Geography, English &
IsiXhosa
Year of completion : 2007
