Anna Tlholoe

Operations and customer-service leader with extensive experience in VIP guest relations, team supervision, staff scheduling, coaching and training, operational compliance, reporting and maintaining service standards in busy customer-facing environments. Six years as Prive Pit Manager at Montecasino, supported by earlier supervisory roles at Morula Casino & Hotel. Brings calm decision-making, professional communication, attention to detail and a service-first approach relevant to a Floor Manager role.

Director - AT and T Trading Enterprise (Pty) Ltd

(2021)

• Oversee business operations and service delivery across facilities maintenance and repairs, cleaning and janitorial supplies, office supplies, catering, construction-related services and management advisory services.
• Coordinate customer and supplier requirements, service delivery and operational priorities across different service areas.
• Manage day-to-day planning, administration, communication and problem solving to support professional and timely service delivery.

Prive Pit Manager - Montecasino - Johannesburg

(2015 - 2021)

• Managed VIP/Prive operations in a busy customer-facing environment, maintaining guest relations, service standards, security and operational control.
• Supervised and scheduled dealers and supervisors to support smooth daily operations and appropriate staffing levels.
• Responded professionally to customer needs and operational matters, using sound judgement under pressure.
• Completed end-of-day reports and supported accurate administration and handover of operational information.
• Delivered Baccarat training and contributed to staff coaching and development.

Pitboss - Morula Casino & Hotel - Mabopane

(2007 - 2015)

• Supervised teams and daily operations, supporting customer service, security and operational standards.
• Provided on-the-job training, coaching and mentoring.
• Handled payroll responsibilities and supported administration.
• Built positive customer relationships and responded to issues professionally.

Inspector Pitboss - Morula Casino & Hotel - Mabopane

(2005 - 2007)

• Monitored compliance with policies and procedures.
• Maintained customer relations and assisted with administration.
• Completed end-of-business reporting and accurately recorded operational information.

Matric Certificate - St. Mary’s High (1985 - 1985)