Floor Manager
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I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a business management student with 5 years’ experience in management, I am excellent in working with others to achieve a certain objective on time and with excellence. In my previous role, I improved the performance, operations, and productivity of my team by 35%.
Telkom SA, Hatfield and Woodlands TDS
From September 2012 to June 2023
End to end Management of the Telkom Retail Store as a stand-alone business entity through high customer service, sales, and merchandising standards. Ensure consistent compliance with the execution of all company Policy & Procedures and maintenance of an environment that is results driven.
Managing the instore assurance / technical team assisting them with training, ensuring their testing tools are working and system to reset the customers passwords are active to use. Testing the LAN ports in store if they are working before the store open daily, Assisting with rescheduling technician on missed installation appointments. Logging calls for customers faulty lines.
Tracking and monitoring customers escalations.Assisting with testing and configuration of the faulty modems / routers and bookings if the router is faulty for repairs. Tracking the customers faulty device with the repair centre until its shipped back to the store or customers address.
Managing the store inventory stock movement from the warehouse to the store, checking delivery stock quantity balance with the waybill, doing stock count and shelve count daily to balance the inventory quantity. Leasing with the warehouse on stock delivered discrepancies, sourcing of stock from other stores or the warehouse and tracking the delivery. Checking stock for damages when delivered before receiving and packing to the shelves.
Mweb Connect, Centurion
From February 2011 to August 2012
Responding to correspondence received email, post, and fax.
Telkom SA, Fourways
From June 2008 to October 2010
South African Airways, OR Tambo International Airport
From January 2008 to May 2008
Give customers update or follow up orders, Provide call desk support function to LMR.
Administration and Ad hoc duties Send confirmation or Quotes to customers
Outbound call to inform customer on the status of the repaired units and quotes in process.
Old Mutual Properties Investment Group, Menlyn Pretoria
From July 2007 to September 2007
Truworths, Centurion Gauteng
From December 2006 to June 2007
Compu-Genesys
From August 2006 to November 2006
