Annah T.m

A qualified Information Technology in (Business Information Systems) graduate with experience in Desktop & Lan Support Engineering and I.T business analysis. I have a passion for technology innovations, new methodologies and solutions to problems. One of my goals is to get into the work environment and interact with new people.

My communication skills are good and I'm Willing to work flexible hours and holidays. I work great under pressure, and I'm able to quickly learn and to adapt to new systems and technologies.

Data analysis-Asset assessment technician - Innoprom - Shop6A, Phalladira Mall, Shongoane2, Lephalale

(2025-01)

• Investigated and documented defects in immovable assets
• Created detailed asset condition reports using excel for incident logs
• Explained technical asset conditions to non-technical teams guiding users through IT solutions
• Had to report Generation Summarised findings for management and updates on requests
• Used software comparable to IT service management tools
• Paid Attention to Details and noted asset defects
• Assisted with Remote Collaboration and Worked with engineers and auditors

Desktop and LAN Support Engineer - Matoto Technologies - Midrand

(2024-01 - 2024-12)

• Troubleshoot and resolve hardware and software issues for end users
• Install, configure, and maintain operating systems and applications
• Provide technical support for desktops, laptops, and devices in person and remotely
• Assist users with IT-related problems, guiding them through solutions
• Monitor and maintain local area networks LAN, ensuring connectivity and performance
• Troubleshoot network issues related to switches, routers, firewalls and access points
• Configure and manage network hardware and software to optimize performance
• Collaborate with network engineers to implement changes and system upgrades

I.T Business Analyst - Singularity Tech - Polokwane

(2023-01 - 2023-12)

• Collaborated with stakeholders to understand their needs and gather business requirements
• Conducted interviews, surveys, and workshops to provided detailed information
• Analyze business processes and identify areas for improvement
• Worked with IT teams to develop solutions that meet business needs

Bachelor of I.T in business information systems - Information Technology - Business Information Systems - IIE Rosebank College (2020-01 - 2023-12)

Higher Certificate in Human Resource practices - Human Resource practices - IIE Rosebank College (2019-01 - 2019-12)

Skills certificate in office management - Office management - MSC Business College (2018-01 - 2018-12)

Matric - Curro Northern Academy (2014-01 - 2014-12)