Operations Manager - NETFIN GROUP – MY LOAN - South Africa
(2025-04)
Strengthen operational governance and compliance across a 12-branch national footprint. Successfully supported system migration to Mobiloan, ensuring minimal disruption to lending operations. Improved loan quality and policy adherence through consistent loan audits and evaluator oversight.
Enhanced financial controls, including payroll and commission approval processes. Played a key role in bad debt management, supporting improved recovery outcomes. Contributed at executive and board level, supporting informed strategic and financial decision-making.
- Ensure all branches operate efficiently, compliantly, and profitably in line with group policies and lending regulations.
- Conduct regular branch visits, operational reviews, and compliance audits.
- Lead and co-ordinate branch relocations, renovations, and reconstructions, maintaining service continuity and operational stability.
- Provide oversight for daily operational use of Amplifin for loan payouts and debit order processing.
- Manage loan origination systems, including Neptus and subsequent migration to Mobiloan.
- Completed comprehensive operational training at Mobiloan head office, ensuring effective system adoption.
- Perform detailed loan audits to validate evaluator decisions, affordability assessments, and policy compliance.
- Analyse income statements and operational reports, delivering clear financial insights to senior management and the board.
- Control branch budgets, weekly expenditure, liquidity, and capital allocation to support sustainable loan disbursements.
- Review and approve payroll and marketer commission payments, ensuring accuracy, compliance, and cost discipline.
- Partner closely with Group Finance to maintain strong financial governance and operational control.
- Manage bad debt and arrears portfolios, negotiating repayment arrangements, approving write-offs, and overseeing handovers to collections to maximise recoveries.
- Develop and implement operational policies and SOPs, ensuring compliance with lending regulations, internal controls, and governance standards.
- Provide oversight for HR administration, including leave management, staff records, and support for disciplinary and retrenchment processes.
- Contribute to board and senior management forums, supporting strategic planning, performance management, and operational improvement initiatives.
- Support marketing and growth strategies to improve loan uptake, branch performance, and overall business efficiency.
General Manager - INDALO ELECTRONIC RECYCLERS - South Africa
(2021-10 - 2025-03)
Provide oversight for business operations, financial management, logistics, and strategic growth within the electronic recycling industry. Optimising operational efficiency, driving revenue growth, ensuring regulatory compliance, and managing cross-functional teams to support sustainable e-waste management. Through process improvements, risk mitigation strategies, and workforce development, I have strengthened business performance and positioned the company for long-term success.
- Develop and implement policies and procedures that improved productivity and streamlined workflows.
- Successfully optimise financial operations, reducing overhead costs while increasing client retention and profitability.
- Strengthen compliance with environmental and safety regulations, reducing operational risks.
- Increase fleet availability and transport efficiency through fuel reconciliation and optimised scheduling.
- Lead business development initiatives, securing new clients and expanding the company's footprint in e-waste recycling.
- Spearhead business expansion initiatives, ensuring sustainable revenue growth and market positioning.
- Provide oversight for financial operations, cost management, and procurement, ensuring financial efficiency and profitability.
- Manage receiving, warehousing, distribution, and transport logistics, ensuring compliance with OHS Act 85 of 1993.
- Implement cost-saving measures, risk management strategies, and SOPs, improving overall operational efficiency.
- Foster strong relationships with vendors, transport providers, and key clients, enhancing collaboration and service delivery.
- Ensure adherence to health, safety, and environmental regulations, creating a safe and compliant work environment.
- Lead recruitment, training, and staff performance initiatives, fostering a high-performing workforce.
Operations Manager - AFRICA E-WASTE (AEW) - South Africa
(2019-07 - 2021-09)
Provided oversight for warehouse management, procurement, fleet logistics, and large-scale e-waste collection operations. My role focused on ensuring regulatory compliance, optimizing supply chain efficiency, and leading high-impact sustainability initiatives in line with industry best practices.
- Successfully optimised logistics and fleet management, reducing transportation costs while ensuring operational continuity.
- Implemented streamlined inventory and documentation systems, enhancing tracking accuracy and compliance.
- Strengthened client retention and stakeholder relationships, driving business growth and market credibility.
- Developed and executed cost-reduction strategies, improving financial efficiency across the supply chain.
- Managed warehouse operations, procurement, and fleet logistics, ensuring compliance with company policies and regulatory requirements.
- Led large-scale e-waste collection projects for major corporate clients, ensuring accurate documentation and audit compliance.
- Supervised the end-to-end procurement process, including sourcing, purchasing, and receiving
