Faith Skosana

Highly organised Administrative and Digital Operations Professional with 2+ years of experience in executive support, business operations, client administration, and digital systems. Proficient in Oracle Cloud, Salesforce CRM, ServiceNow, Microsoft Office, Advanced Excel, and Pastel. Skilled in administration, reporting, compliance, data management, stakeholder communication, and process improvement, with a strong focus on accuracy, confidentiality, and customer service.

Temporary Leasing Administrator - Feenstra Group

(2025-11-03 - 2025-12-31)

• Managed residential lease agreements, renewals, tenant records, applications, and property documentation while ensuring FICA compliance.
• Processed billing, invoicing, account administration, and maintained accurate tenant and property records.
• Responded to tenant enquiries and provided administrative support to ensure efficient property management operations.

Retail Trainee - Mr Price Foundation

(2025-09-03 - 2025-09-08)

• Delivered excellent customer service by assisting customers with product selection, enquiries, and daily retail operations.
• Maintained stock availability through replenishment, merchandising, and ensuring high store presentation standards.
• Collaborated with team members to support operational efficiency and enhance the overall customer experience.

Administrative Assistant – Digital Operations - PricewaterhouseCoopers (PwC)

(2024-10-01 - 2025-06-30)

• Managed executive calendars, meetings, correspondence, stakeholder communication, and administrative coordination across departments.
• Prepared reports, presentations, financial summaries, business documentation, and maintained confidential records and document control systems.
• Supported onboarding, system access, operational processes, and executive administration while ensuring efficiency and timely service delivery.

Digital Operations Intern - PricewaterhouseCoopers (PwC)

(2023-04-03 - 2024-09-30)

• Performed data validation, maintained Salesforce CRM records, and ensured accurate client and engagement information.
• Prepared project documentation, reports, billing records, engagement tracking, and supported audit readiness and compliance activities.
• Coordinated administrative processes using Oracle Cloud and Microsoft Excel while providing operational support across multiple departments.

Higher Certificate in Banking - Banking - University of South Africa (UNISA) (2024 - 2024)

N6 Financial Management - Financial Management - Tshwane North TVET College (2020 - 2020)

National Senior Certificate (Matric) - Laudium Secondary School (2016 - 2016)