Ansie van Heerden

Highly motivated with solid foundation in pharmaceutical sciences. Proven ability to communicate effectively with patients and healthcare professionals. Demonstrates strong organisational skills and commitment to delivering accurate, patient-focused care.

Reliable

Pharmacist with deep expertise in medication management, patient counselling, and regulatory compliance. Skilled in fostering strong patient relationships and improving health outcomes through precise prescription dispensation and health advice.

Dispensary Manager - Dis-Chem Pharmacies - Pretoria

(2019-07 - 2021-06)

• Hired and trained staff for optimum performance against sales and marketing objectives.
• Recruited motivated, personable staff to deliver outstanding customer care.
• Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
• Managed finances by controlling budgets and authorising expenditures.
• Formulated marketing and promotional strategies to drive business revenue.
• Established budgets for specific projects and teams and controlled costs.
• Provided mentorship to junior staff, guiding career development
• Addressed patient inquiries regarding medications and health advice, improving customer satisfaction.
• Coordinated with healthcare professionals to clarify prescriptions and ensure patient safety.
• Resolved complaints and issues promptly, maintaining high standards of patient care and service.
• Managed budget allocation for the shop, ensuring operational costs are kept within financial constraints.
• Advised customers and staff with up-to-date product knowledge.
• Resolved escalated customer complaints with diplomacy, maintaining the shop's reputation for exceptional service.

Pharmacist - Dis-Chem Pharmacies - Pretoria

(2024-06 - 2025-03)

• Managed inventory movements, stock control and replenishment.
• Provided patient counselling regarding OTC medications.
• Dispensed prescription medications accurately, adhering to legal and safety protocols to optimise patient health outcomes.
• Offered expert advice on over-the-counter medications, supplements, and healthcare products to support customer needs.
• Resolved medication-related queries from patients and healthcare providers, offering clear, informative guidance.
• Trained new pharmacists and pharmacy students, sharing knowledge and promoting professional development.
• Worked collaboratively and supportively to superintendent pharmacist and pharmacy manager to facilitate smooth operations and quality customer service.
• Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
• Followed record keeping guidelines for legend drugs and controlled substances.
• Collaborated with healthcare professionals to discuss patient care plans and medication management strategies.
• Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
• Maintained proper storage and security conditions for all drugs.

Pharmacist - Dis-Chem Pharmacies - Glenfair

(2021-06 - 2024-06)

Responsible Pharmacist - Arrie Nel Pharmacy Group - Pretoria

B.Pharm - Pharmaceutical Sciences - PU vir CHO (2001-02 - 2019-07)