Antonate Mtambo

Medical Receptionist with over 8 years of experience providing patient-focused front-desk support, appointment scheduling, medical billing, and insurance verification across general practice and palliative care settings. Proficient in GoodX, Healthbridge, and EMD practice management systems. Highly adaptable, detail-oriented, and committed to professional development; willing to relocate.

Medical / Palliative Receptionist (Hybrid) at Eden Family Medical Practice (2025 – Present)

• Facilitate patient check-in processes to ensure a smooth transition into care.
• Provide billing support by verifying charges and assisting patients with payment inquiries.
• Manage patient records with meticulous attention to detail and confidentiality.
• Deliver exceptional customer service by addressing patient concerns and inquiries promptly.
• Coordinate and schedule appointments efficiently to optimize patient flow and provider availability.
• Execute insurance verification procedures to ensure patient coverage and eligibility.
• System experience: GoodX.

Medical Receptionist / Admin at Peermed Health Centre (2023 – 2024)

• Received clients and opened patient files.
• Booked appointments for a range of services and maintained the practice diary.
• Alerted the practice head to high-priority or emergency cases and arranged emergency transport as required.
• Maintained facility and statistical registers, and controlled consumables stock.
• Prepared agendas, recorded minutes, and typed documents.
• Captured and filed patient data, including daily data collection via internet-based systems (data room).
• System experience: EMD.

Medical Receptionist / Admin at Healthwise Medical Centre (General Practitioner) (2017 – 2022)

• Instructed patients on tasks to complete prior to consultations.
• Handled medical billing and follow-ups.
• Obtained referrals and pre-authorizations required for procedures.
• System experience: Healthbridge.

Secondary School Certificate – Masisebenze Comprehensive School (2008)