Aphelele Hlemfu

Enthusiastic, customer-focused and target-driven professional with hands-on experience in customer service, sales, product promotion, payment processing and administrative support. Experienced in understanding customer needs, recommending suitable products and services, handling enquiries, resolving concerns and maintaining positive customer relationships. Confident working in fast-paced environments, managing time effectively and contributing to sales targets.

Eager to bring these skills to Toy Kingdom and help families find suitable products while delivering a welcoming shopping experience.

Customer Service Representative at Pump Printers (2024-07 – 2025-06)

• Assisted customers with product enquiries, purchases and recommendations based on their needs.
• Promoted products and services while identifying opportunities to increase sales.
• Processed cash and card payments, operated the cash register and issued invoices.
• Assisted customers with business registration, CIPC applications, tertiary applications and related services.
• Managed customer emails and provided administrative support.
• Built positive customer relationships through friendly, professional and efficient service.
• Worked towards monthly sales targets for selected products.
• Maintained an organised, clean and welcoming customer service environment.
• Achieved reported customer satisfaction ratings of 99–100%.

Administrative Assistant / Booking Clerk / Customer Service Support at Bidvest McCarthy Volkswagen Durban

• Assisted customers with service bookings, enquiries and service-related requests.
• Communicated with customers regarding appointments, reminders and service progress.
• Promoted and sold EasyDrive service and maintenance plan upgrades.
• Identified opportunities to recommend additional products and services based on customer needs.
• Updated customer details accurately and maintained records using dealership systems.
• Assisted service advisors with customer requests and helped resolve concerns professionally.
• Followed up with customers to support satisfaction and encourage repeat business.
• Worked towards sales targets while maintaining professional customer relationships.

Communication and Customer Care Representative at Winnie Madikizela-Mandela Local Municipality

• Responded to customer enquiries and directed requests to the appropriate municipal officials.
• Communicated with members of the public to understand their needs and concerns.
• Assisted with resolving customer queries and providing relevant information.
• Managed incoming calls, customer messages and administrative records.
• Prepared and distributed newsletters and promotional information through digital channels.
• Worked with community members and colleagues to support effective communication and service delivery.

Advanced Diploma in Public Relations Management – Walter Sisulu University (2024)

Diploma in Public Relations Management – Walter Sisulu University (2023)

National Senior Certificate – Bachelor Pass – Marina Comprehensive High School (2020)