Arlene Jonas

I am an experienced CRM and Operations Administrator with over 18 years of experience in recruitment administration, HR support, and business operations. I specialise in managing end-to-end recruitment processes, HR administration, onboarding, compliance checks, and CRM system management. I am highly organised, detail-oriented, and skilled in improving workflows, maintaining accurate data, and supporting fast-paced operational environments.

I work confidently both independently and as part of a team, with a strong focus on efficiency, accuracy, and professional service delivery.

CRM & Operations Support / Recruitment Administrator (2015 – Present)

CRM Superuser (Vincere) managing candidate, client, and job databases

HR and recruitment administrative support including onboarding and compliance checks

Invoice processing and billing using Xero Accounting System (Superuser level)

Reporting, data management, and workflow optimisation

Payroll and leave administration support (Payspace)

Client and internal stakeholder communication

Document creation, CV formatting, and recruitment system support

Process improvement and system training for internal users

Office Administrator – Recruitment Agency (2007 – 2014)

Candidate CV formatting, database management, and admin support

Reference and background checks

Reception and office administration duties

Recruitment support for consultants and managers

N4–N6 Business Management – False Bay College

Diploma in Human Resources – Alison (Online)

Diploma in Workplace Safety and Health – Alison (Online)

ICDL (International Computer Driver’s License) – False Bay College

Matric – Grassdale Secondary Schoo