VoIP/I.T Technician
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My personality consists of patience, productivity,
professionalism, punctuality, hardworking,
creative, loyal, trustworthy, selfless, and friendly, a team player as well as working individually.
My main goal is to accomplish in everything I do and to be the best contribute to the company possible.
Manage resource allocation and work scheduling for UNIX restatement administrators across all the shifts, configure switches / routers to include port security and enhance connectivity to LAN segments. Install and remove of network routers and switches, Remedy is used for trouble and work order reporting, Assist the NOC with surveillance in high demand situations. Manager VTC scheduling and provide live event support, Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices, Operate and manage equipment for presentations, sound, lighting and audio/video conferencing, Create and manage user accounts, Develop SOP's for utilization of conference centre equipment, Escalate IT issues to Tier III when needed, Provide workstation (thick and thin client), VoIP device, and voice and video conference support, Manage hardware in all stages including unpacking and setup of end user devices, Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies, Install application software on end-user device workstations via scripted install packages, Inventory management of UC deployed software and end user devices, Provide user education and training in basic hardware and software functions, Create and maintain documentation and SOPs to train new employees, Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfil new requests, Identify and execute process improvements and other enhancements that improve operational efficiency.
IT Academy - Comp TIA A+
July 2014 – October 2014
Managing windows, Printers, optimizing windows, Laptops, Network devices and Tools, installing windows and configuration, Introducing MS Windows, Network Technologies
Vox Telecoms - Installer
