Excellent Mokoena
Cyber Security and VoIp support
Talent
Pretoria, City of Tshwane Metropolitan MunicipalityMember since June 29, 2023
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About
- Investigating and resolving assigned customer fault reports
- Ensure that records, systems, and knowledge within the area of responsibility are up to date and maintained at all times (Workflows, Support Desk process documentation, and others)
- Administrative tasks: Accurately maintaining the updated status of customer faults.
- Escalation of faults to 2nd level support where appropriate
Experience
PeriodOrganisationLast Position HeldReason for LeavingSept 2022- CurrentTelvivaTier 1 SupportStill working
Oct 2017 - Oct 2021
Afrihost
Logistician (Warehouse- Hardware testing)
Contract endedApr 2017 – Sept 2017Own businessLTE Reseller and supportNot profitable and secured a contract position
Feb 2009 - May 2017
Vox TelecomSenior Support EngineerResigned to start his own companyEducation
Cyber security
VMware
Network plus- it has expired though
