Asanda Nakanaka

Dedicated, reliable, and multilingual customer-focused individual with hands-on experience in high-volume client-facing environments. Proven track record in customer service, accurate data capturing, and meeting performance targets. Eager to launch and grow my career as a Call Centre Agent — bringing strong communication skills, a willingness to learn, and the ability to work efficiently under pressure.

Loan / Customer Service Agent - Unity Financial Services

(2024-07 - 2024-11)

• Assisted customers with enquiries, applications, and product information daily
• Captured and verified client data accurately into company systems
• Handled sensitive customer information with confidentiality and professionalism
• Processed documentation, follow-ups, and administrative tasks efficiently
• Consistently met daily and monthly performance targets
• Delivered friendly, professional service while managing multiple tasks in a fast-paced environment

Amended Senior Certificate (ASC) - City Deep Community Learning Centre (2026)