Asanda Promise

Customer-focused Call Centre Agent with over 2 years of experience in customer service and debt collection environments. Skilled in handling high-volume calls, resolving customer queries, and managing difficult conversations with professionalism and empathy. Strong ability to negotiate, handle objections, and maintain confidentiality. Experienced in CRM systems, with excellent communication skills and the ability to work under pressure and flexible shifts.

Debt Collector/ Collections Agent at Nutun (2025-09 – 2026-02)

• Contacted customers to recover outstanding payments in a professional manner.
• Negotiated payment arrangements while maintaining positive customer relationships.
• Handled objections and difficult conversations calmly and effectively.
• Ensured compliance with company policies and confidentiality standards.
• Updated customer records and captured information accurately on systems.
• Met collection targets and performance metrics.
• Demonstrated strong listening and problem-solving skills to reach resolutions.

Customer Service Agent – iThuba National Lottery Campaign at CareCall (Contact Centre) (2024-02 – 2025-05)

• Handled inbound calls from lottery players for gaming results, account support, and profile checks
• Logged retailer and customer queries using CRM
• Assisted retailers with machine troubleshooting, including terminal malfunctions and connectivity issues
• Used OS email systems and back-office tools to communicate and verify customer information
• Worked in a rotational shift environment, including weekends and public holidays
• Delivered quality service under pressure while multitasking across platforms
• Maintained professionalism and empathy in every interaction

Bachelor of Arts in Forensic Science and Technology — University of South Africa (UNISA) — Currently studying

Matric in Grade 12 – Tsosoloso Ya Africa Secondary School (2021)